Customer Service Advisor

7 months ago

Milton Keynes, United Kingdom Jobs 22 Full time

**JOB DESCRIPTION***

**Position Title**:
Customer Service Advisor Part of On-Programme Customer Experience Team

**Role Status**:
Full Time

**Reports To**:
Customer Experience Lead

**Roles Reporting to this Position**:
None

**Primary Objective**:
The primary objective of this role is to support the on-programme team to deliver a best-in-class service experience to our participants whilst they on our programmes.

**Key Responsibilities**

You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants.

As the direct point of contact for our participants, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving their challenges in the most effective way possible.

80% of your time will be to support the Customer Experience Lead and Head of Experience Centre to deal with all aspects of support, this includes supporting with mandation processes, Self-employment administration, dealing with general queries and signposting where required for any participant on one of our programmes.

Approximately, 20% of your time will be spent supporting the Jobs 22 Onboarding Customer Experience Team. You will on-board participants to the relevant programmes and be the first point of service experience for those using our services. It is expected that this time spent supporting will be to cover holidays, sickness and as and when required.
- Follow company procedure on customer responses.
- Maintain a friendly manner at all times.
- Ensuring the timely and accurate recording of information through online service portals.

***Juggle multiple customer situations effectively.

**Desirable Skills/Knowledge and Experience**
- Able to quickly identify problems, think flexibly and resolve issues.
- Strong communication skills, a sympathetic telephone manner.
- Passionate about providing high quality customer focused services.
- Some experience of working in a customer facing environment would be beneficial.
- Excellent administration, IT, and organisational skills with good experience of using MS office software.
- Enthusiasm to get the job done well and progress.

**Additional Information**

Some of our benefits include:

- GymFlex and Cycle To Work
- Performance Bonus Scheme
- Value and Recognition Bonus Scheme
- Buy and Sell Annual Leave
- Length Of Service Recognition
- You 22 (Reward Gateway)
- Employee Wellbeing Service

We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.

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