Customer Service Advisor

5 months ago

Milton Keynes, United Kingdom Jobs 22 Full time

**JOB DESCRIPTION***

**Position Title**:
Customer Service Advisor Part of On-Programme Customer Experience Team

**Role Status**:
Full Time

**Reports To**:
Customer Experience Lead

**Roles Reporting to this Position**:
None

**Primary Objective**:
The primary objective of this role is to support the on-programme team to deliver a best-in-class service experience to our participants whilst they on our programmes.

**Key Responsibilities**

You will be providing both proactive and responsive support to a variety of disadvantaged and unemployed participants.

As the direct point of contact for our participants, you need to be dynamic and flexible in your approach, as well as dedicated to delivering excellent support and solving their challenges in the most effective way possible.

80% of your time will be to support the Customer Experience Lead and Head of Experience Centre to deal with all aspects of support, this includes supporting with mandation processes, Self-employment administration, dealing with general queries and signposting where required for any participant on one of our programmes.

Approximately, 20% of your time will be spent supporting the Jobs 22 Onboarding Customer Experience Team. You will on-board participants to the relevant programmes and be the first point of service experience for those using our services. It is expected that this time spent supporting will be to cover holidays, sickness and as and when required.
- Follow company procedure on customer responses.
- Maintain a friendly manner at all times.
- Ensuring the timely and accurate recording of information through online service portals.

***Juggle multiple customer situations effectively.

**Desirable Skills/Knowledge and Experience**
- Able to quickly identify problems, think flexibly and resolve issues.
- Strong communication skills, a sympathetic telephone manner.
- Passionate about providing high quality customer focused services.
- Some experience of working in a customer facing environment would be beneficial.
- Excellent administration, IT, and organisational skills with good experience of using MS office software.
- Enthusiasm to get the job done well and progress.

**Additional Information**

Some of our benefits include:

- GymFlex and Cycle To Work
- Performance Bonus Scheme
- Value and Recognition Bonus Scheme
- Buy and Sell Annual Leave
- Length Of Service Recognition
- You 22 (Reward Gateway)
- Employee Wellbeing Service

We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Mears Full time

    Annual salary: up to £21,796.80 **Customer Service Advisor** Milton Keynes **Full Time Permanent - Up to £24,000 (prorated £21,796.80**.) **NIGHT SHIFTS 8PM-8AM **four days on, four days off rotation** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14 **Customer Service Advisor** Milton Keynes **Part Time Fixed Term - Up to £27,751 pro-rated £16,323.14** **25 hours a week working Monday - Friday** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 6-month temporary contract £12.00 per hour Hours: Monday to Friday 09.00 - 17.30 + 1 x Saturday a month working 09.00 - 17.00 (paid at time and a half) Training fulltime on site for the first 3 weeks whilst training, then hybrid 2 days on site and 3 days WFH **Responsibilities: Customer Services Advisor** - Respond...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom CV-Library Full time

    Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact...

  • Customer Service Advisor

    5 days ago

    Milton Keynes, United Kingdom Redline Group Ltd Full time

    Are you a Customer Service Advisor - Sage looking for a new position?My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Mears Full time

    About the Role : As a Customer Service Advisor, you will be working alongside Milton Keynes Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£26,937.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£28,767.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom National Express Full time

    We have a fantastic** **full time **opportunity for a Customer Service Advisor to join our team at** **Milton Keynes** Coach Station.** - This _**_onsite_**_ role will include shift work, on a _**_rolling rota on either _**_0_**_8:15am to 18:15pm and 09:15am to 19:15pm. _** The Customer Service Advisor role will put you in the centre of the hustle and...

  • Service Advisor

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Perrys Full time

    About the RolePerrys, one of the UK's largest Car Dealership Groups, is seeking an experienced Service Advisor to join their team at Perrys Citroen & Peugeot Milton Keynes. As a Service Advisor, you will be responsible for meeting and greeting customers, booking vehicles into the workshop, and supporting the after-sales function.Key ResponsibilitiesMeet and...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Atlantic Data Ltd Full time

    **Client Support Advisor | £24,000pa (DOE) | Software Solutions | Milton Keynes** **About Atlantic Data** Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK. **Client Support Advisor** Joining our Client Support team, you’ll be...

  • Customer Service Advisor

    4 days ago

    Milton Keynes, United Kingdom Mears Full time

    About the Role : As a Customer Service Advisor, you will be working alongside Milton Keynes Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Personal Group Full time

    **Job Title**: Customer Service Advisor **Positions**: 2 (12 month FTC and Permanent Part Time) **Location**: Milton Keynes - Hybrid (3+2) **Salary**: £22500 - £24000 DOE **Contract Type: 12 month - Fixed Term Contract** If the answer is 'Yes', we want to hear from you! **What’s great about the role?** You will join and be part of an energetic and...

  • Customer Service Advisor

    3 months ago

    Milton Keynes, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor ​Milton Keynes Ref: VA2172 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ...