European Fund Administrator

4 weeks ago

Potters Bar, United Kingdom Canada Life Full time

**Working hours: Part time position and ideally 9am - 1pm daily**

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**:
Working within the Finance Operations area of the European Investment Financial Services which provides professional Investment Services to multiple clients in respect to Assets Under Administration

The primary purpose of this role is to contribute to the above objective by working with other Fund Administrators within an Operational team to carry out day to day tasks required to provide consistent professional quality services to clients in line with benchmarks per service level agreements, internal policies and external regulations.

Services provided include Treasury, Asset Servicing functions, Valuation, settlement, Unit Pricing, Investment systems support etc

Success in the job will be evidenced by contributions to day to day operational performance and KPI’s (e.g. Timely settlement of Instructions, mínimal business errors / Losses etc) as well as contributions to Continuous Process Improvement. The results of the team are measured using a Balanced Scorecard and individual objectives and performance are captured in a Personal Development Plan.

This role formally reports to the Investment Supervisor but at the same time should provide day to day support to the Senior Fund Administrator of the team if applicable.

**Key Accountabilities**:

- Perform daily Treasury operational tasks, mainly cash instruction and Multifonds journal processing to deliver consistent quality services in line with benchmarks as per Service Level Agreements.
- Help to develop and Maintain effective training programme (e.g. procedure notes, workshops, induction programmes) and provide training to others within the team
- To contribute to continuous process improvements & contribute to projects to meet customer needs and company objectives. To help ensure controls are maintained and documentation kept up to date in line with internal and external policy/requirements (e.g. ICOFR)
- KPI preparation - To help produce ,implement and report key performance indicators to measure the effectiveness of the team and ensure service standards are met- Contributing to departmental objectives, and promoting a positive working environment
- Pro-actively prevent, identify, and resolve issues and errors in a timely manner reporting and escalating issues and risks as appropriate.

**Desired Knowledge / Experience / Skills**:

- Previous experience of fund administration preferable
- Basic accounting knowledge
- Accuracy and attention to detail
- Excellent Communication Skills
- Excellent Customer Service Ethic
- Team working / motivating
- Good Problem Solving & Issue Management Skills
- Able to effectively train team members at levels
- Excellent System Skills
- Managing Tasks to meet deadlines
- Able to discuss detailed and technical issues with senior investment personnel with confidence
- Ability to work collaboratively and adjust to fluctuating work volumes
- Ability to work independently as and when required, should be proactive using initiative and demonstrating commitment to getting the job done and take personal responsibility

**Qualifications**:

- 5 GCSE’s A-C including Maths and English (or equivalent)
- IOC Exams (ACSI) (or equivalent) - desirable**What you’ll like about working here**

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

**Diversity and inclusion**

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences

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