Customer Service Representative
4 days ago
**Crafter’s Companion, Newton Aycliffe**
**About Crafters Companion**
Crafter's Companion is the UK's leading craft company, based in Newton Aycliffe. Starting life in a university bedroom back in 2005, Crafter's Companion has expanded at a phenomenal rate and is now an award-winning multi-million-pound global business with offices in the UK, Europe and the US.
We design, develop, manufacture and distribute thousands of craft-related products to enthusiasts across the world, every day. Everything we do is with the aim of making crafting fun and simple. Our products are primarily sold through retail outlets, via our own websites and on TV shopping channels across the world.
Often the first touchpoint between our customers and our business, this role is focused on resolving customer queries and ensuring the best possible experience with Crafter’s Companion. Working in a busy office, you will answer customer questions, and offer product advice and recommendations.
**Key responsibilities**:
- Dealing with order and product enquiries by telephone
- Opening and maintaining customer records by recording and updating account information on the website
- Inputting customer orders onto the website
- Website maintenance and upkeep
- Dealing with incoming and outgoing mail
- Processing customer returns
- Carrying out product testing
- General office administration
**Person Requirements & Skills**:
- Good telephone manner
- Effective communication skills (both written and oral)
- Good computer knowledge
- Good IT skills
- Product knowledge (full training will be given)
- Good organisational skills including the ability to prioritise
- Good numeracy skills
- Willingness to use own initiative
- Willingness to learn
- Reliable
- Good work ethic
- Good time keeper
**What we are offering**:
- Full-time, permanent contract (after probationary period)
- Competitive Salary
- Generous 40% staff discount
- Access to Reward App for savings on top UK Brands
- 22 days annual holiday entitlement plus 8 bank holidays
- Company pension scheme
- Opt-in private healthcare scheme
- Opportunities for professional development and career progression
- Early finish every Friday
**Working Week**
Mon-Fri (8am - 5pm) 42.5 hrs per week
Saturday on rota 9am - 1pm
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00 per year
Schedule:
- Day shift
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