Visitor Services Driver

Visitor Services Driver & Guide
- Argyll, United Kingdom
- |
- req3827
- **Visitor Centre Driver & Guide**
**Permanent - 34.6 hours per week (annualised hours)**
**Onsite - Cruachan Visitors Centre**

Do you have a passion for people? Are you born to deliver an amazing customer experience and thrive off educating and interacting with members of the public? Then this could be the role for you

As a Tour Guide, you’ll be working within the beautiful and scenic area of our Cruachan power station. Our Cruachan power station is like no other Set in the heart of the stunning landscape, you’ll be providing a pivotal role to our visitor centre. Educating the public, bringing the power station to life and being a standout ambassador to Drax.

**About the role**

As the Tour guide, you’ll be directly interfacing with the members of the public, providing them with an excellent tour experience of our Cruachan site. You’ll be working within a team that are rated within the top 20 visitor attractions in Scotland

You’ll be the main interface with members of the public to provide them with an educational and friendly visit of our powerplant. You’ll be conducting the tour on foot and also via our tour bus, so it’s essential that that you have the required PCV licence.

You’ll be driving the bus on the tour which takes approximately 30 minutes, ensuring that the visitors are kept really happy and to essentially make sure that they have had a fantastic tour, leaving with a smile on their face and more knowledgeable about the important work we do

When you’re not conducting the site tours, you’ll be fully involved with the visitor centre team It’s certainly a role whereby you can roll up yourselves, ensuring the buses are kept to a clean and tidy standard, assisting in the cafeteria and gift shop even making sure that the grounds around the visitor centre are kept in tip top condition.

This is a permanent role where your hours are annualised. Typically, in the summer you will work 37 hours a week, Monday to Friday and then in the winter, 32 hours a week Monday to Friday.

This is a really exciting time to join us for the new season ahead.

**About you**

You’ll have a fantastic personality and a real “can do attitude”. You’ll have a passion for customer service and bring with you your winning energy to support everyone at the visitor centre. You’ll have good experience of interfacing with customers as well as being a true and dedicated team player

You’ll have to be flexible as this role is seasonal, and you will be required to uphold your role as Tour Guide without any annual leave during peak times. You’ll be required to take some of your holidays when we are closed during December and January meaning you’ll get a well-deserved, and extended break over the Christmas period too.

As part of the role, you will be asked to undertake the Basic Disclosure Scotland Check prior to starting with us here at Drax, and it is vital that you have a PCV licence and a valid CPS card as this is critical to the role.

**About Drax**

We offer colleagues a comprehensive and competitive benefits package. This includes company-funded benefits which provide protection for your family, support your health and wellbeing and retirement savings plans to help you prepare for a secure future. Our range of benefits means we can support you in keeping active, staying connected and looking after your mental and financial wellbeing, too.