HR Advisor

2 weeks ago

Chelmsford, United Kingdom Futures Recruitment Ltd Full time

Futures Recruitment Services are working with a local authority in Chelmsford looking for a HR Advisor. You will be responsible for providing professional and customer focused resolution to case work, along with providing support on first line and secondline customer queries.

If you are hugely passionate about customer services and ensuring customers have their queries and issues resolved quickly then this position is for you.

**What your responsibilities will look like**:

- Responsible for providing accurate high quality advice and information on the range of ODP specialisms to line managers leading the resolution of employment issues.
- Manage a caseload of people related issues such as onboarding, probation, grievance, sickness performance improvement and discipline.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues.
- Ability to perform against set targets and to meet service levels and the desire to continually improve the service offered.
- Support the development of local Service Level Agreements (SLA) for People Operations, on an ongoing basis, to ensure they reflect customer needs and a service they value.
- Responsible for maintaining and monitoring accuracy of case records, to make necessary improvements and track progress against Service Level Agreements, flagging and escalating concerns appropriately when required.
- Contribute to the analysis of trends in data requirements, to identify changes and improvements to ODP service and policies/standards, including accessibility issues.
- Working as part of the service centre team, capture and update guidance material to ensure consistency of advice provided.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**The experience you will bring**:

- Partly CIPD qualified or equivalent, or working towards this qualification, with evidence of continuing professional development and expert knowledge in professional area.
- Experience of advising, supporting and guiding managers in employment casework, with a good knowledge and understanding of relevant employment legislation and practice.
- Evidence of performing against set targets to meet service levels and a desire to continually improve the service offered.
- Ability to communicate effectively, demonstrating empathy, listening and questioning skills to a very high level and ability to build rapport and trust when dealing with sensitive employee issues.
- Strong team working, motivation and ability to build effective working relationships with colleagues.
- Solution focussed with an ability to confidently manage and prioritise multiple demands, seeking continuous improvement.
- Good working knowledge of MS Office suite of products and business technology and the ability to use systems.

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