Customer Support Specialist

3 weeks ago


Chelmsford, United Kingdom Hangar 19 Ltd Full time

**Customer Support Specialist (Electric Vehicle Charging)**

Reporting to the Support Team Lead for Park & Recharge, the role will mainly be the support of EV charging customers/users, with the following responsibilities:

- Respond to customer inquiries, troubleshoot issues, and provide technical assistance related to electric vehicle charging.
- Coordinate with internal teams to resolve customer issues and ensure timely resolution.
- Process customer requests, including but not limited to, account renewals, billing inquiries, and service requests.
- Maintain accurate and up-to-date customer records and documentation.
- Stay up-to-date on the latest products, services, and policies to provide accurate information to customers.
- Collaborate with colleagues to streamline customer support processes and improve overall customer experience.
- Provide feedback to management on recurring customer issues and potential areas for improvement.
- Previous experience in customer support or related roles.
- Experience in the electrical and EV charging industry (desirable, but not essential).
- Strong communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical customers.
- Excellent problem-solving skills and ability to handle customer complaints and inquiries in a professional and efficient manner.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Proficient in using customer relationship management (CRM) software and other customer support tools.
- Ability to multi-task and prioritize tasks effectively.
- Positive attitude and willingness to learn and adapt to changing customer needs.
- Availability to work occasional evenings, weekends, or holidays, as needed.

We offer a competitive salary package and a supportive work environment where you can make a meaningful impact in the fast-growing field of electric vehicle charging. If you are customer-oriented, have a keen interest in electric vehicles, and possess strong customer support skills, we would love to hear from you.

Follow the link below to send a copy of your CV and a brief cover letter to join our dynamic team.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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