Service Advisor
7 months ago
Jemca are currently offering a fantastic opportunity as a **Service Advisor** to join our business based at **Lexus Croydon.**
As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time.
**What you'll do**
- Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
- Go over repair options & costs with customers making sure they understand what is required and why
- Meeting or exceeding targets based on sales and customer satisfaction
- Upselling additional work or service plans
- Delivering excellent service at all times making their experience enjoyable and memorable
**Your skills**
- Be an experienced Service Advisor independent or main dealer (essential)
- Automotive experience using Kerridge & CDK (preferred)
- Have excellent customer service ability and the desire to sell
- Thrive under pressure
- Work well in fast paced busy environments
**What we offer**
- Excellent basic salary and uncapped bonus scheme
- Employee focused business
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and car leasing schemes
- Manufacturer based training
**About our business**
Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres. We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.
**What’s next?**
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£42,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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