Receptionist/administrator (Part Time)

3 weeks ago


Newcastle upon Tyne, United Kingdom Newcastle Sports Injury Clinic Full time

Newcastle Sports Injury Clinic (NSIC) was established in 1997 and is one of the leading multidisciplinary physiotherapy clinics in the country. The main clinic is in the city centre of Newcastle, with satellite clinics in two other locations.

For more than 20 years we have provided a premium service to patients from across the Northeast and beyond. Continually striving for excellence and pride in our service delivery and efficiency in our administrative processes is what makes us different. Patient wellbeing is at the heart of what we do, and we are looking to recruit a motivated and like-minded person to join our team and provide an elevated patient and customer experience.

The job requires provision of efficient reception, switchboard and general administrative services to patients, colleagues, and business partners. The ability to multi-task and be compassionate and calm under pressure are essential. Good communication, customer service, administration, and IT skills, as well as a flexible attitude are required in this role. You will provide the first point of contact for our patients in this very busy clinic, and we stress the need to do things right first time and manage tasks and time effectively.

From a personal perspective, we are a fun, hard-working team and looking for a relaxed, cheerful sort of person.

Main duties include:

- Welcoming patients and visitors to the clinic.
- Ensuring reception, waiting and clinical areas are kept tidy and safe.
- Responding to face to face & telephone enquiries.
- Appointment bookings and diary management.
- Control and ordering of clinical stock.
- Processing payments and invoices.
- Corresponding with medical insurance providers and third-party referrers.
- Responsibility for opening and closing the premises securely.
- Administration duties include filing, data entry, photocopying and scanning of documents. MS EXCEL ability is essential.

Such duties not listed above as are required for the smooth running of the clinic.

Initially part-time (with potential to develop into full-time) will be considered, with a degree of flexibility to cover the clinic’s opening hours
(Monday - Saturday) from early mornings until late evenings (on some days) and to cover admin staff leave and sickness cover.

Previous Physio/GP/Medical reception experience will be of benefit.

Interested?

Please note:
**Job Type**: Part-time

Work Location: In person



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