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Receptionist/administrator - The Avenue Surgery

4 months ago

Brighton, United Kingdom Sussex Primary Care Full time

**£10.42 an Hour**:

- **Part time hours of x16hrs per week - x2 Vacancies, plus bank "0-hour" contracts available**:

- **Permanent contract**:

- **Friendly team**

**Hours Available**:

- Vacancy 1:_

Tuesday 08:30 - 12:30 & 15:00 - 19:00

Wednesday 08:30 - 12:30 & 15:00 - 19:00
- Vacancy 2:_

Thursday - 08:30 - 12:30 & 15:00 - 19:00

Friday - 08:30 - 12:30 & 15:00 - 19:00

**Job Summary**

The Avenue Practice is based in Moulscoomb, Brighton and is a made up of a small and friendly team who provide excellent primary care to their patients. We are now looking to expand our reception and administration team and are in a position to recruit to two positions. As a Receptionist/Administrator, you will be the first point of contact for our patients and visitors at the surgery. It can be a tough job, so personal resilience is important. Experience of working within healthcare will be an advantage.

The postholder/s will ideally work between Monday and Friday with set hours as required within the practice. On occasions, you may be required to work on a Saturday (with notice) when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).

The postholder/s will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the clinician's is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception/administrative area of the practice.

The postholder is required to have a good standard of general education including Maths, English and IT skills together with the ability to work in an organised and efficient way.

**Key Responsibilities**
- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the reception/administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practices computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.

**Sussex Primary Cares Values**
- Patient-focused in everything we do
- Support staff to be the best they can be
- Innovate, learn and evaluate

**Benefits**:

- Company pension
- Sick pay
- Wellness programmes

Schedule:

- Day shift

COVID-19 considerations:
To keep our staff safe, we have screens up at reception, we provide masks and hand sanitizer. Additional PPE can be provided upon request.