Housing Partner

2 weeks ago

Yeovil, United Kingdom Abri Full time

We are looking for experienced housing professionals to join our team and this is a permanent role within **our Orchard Team **covering a patch in the Dorchester, Weymouth and Poole area.

As a field based housing partner managing a patch of approximately 700 - 800 properties you will spend 70-80% of your time in the field delivering a proactive neighbourhood and tenancy management service, as well as a pro-active property inspection programme and responding to customer enquiries as appropriate. The zone office is in Yeovil with other offices close by in Eastleigh.

Your role will be to connect the customer to Abri by carrying out home visits at key stages of the tenancy, ensuring they have the skills, information and support required to succeed. You’ll have a focus on property condition to make sure it is suitable, safe and being maintained by both the customer and us to a satisfactory standard.

You’ll have a regular presence in our communities and will work with other teams and external partners to make sure our neighbourhoods are welcoming, clean, safe and where people want to live.

This is an amazing opportunity to work with a driven and motivated team so if you are digitally savvy and a proactive problem solver with excellent communication skills, this maybe the job for you

**Applicants must be prepared to travel and provide cover (by exception) across the zones when required. Applicants need to live within a reasonable distance to the zone and patch to be effective in the role.**

**About Our Team**

This is an exciting time to join our busy housing partnership team because we have just completed a transformation of our customer partnership services to a new operating model with a focussed office and field-based housing partnership function.

With a dynamic digital offering we can work efficiently in the field delivering a consistently high standard neighbourhood and tenancy management service prioritising our customer, their home and community.

With a large number of properties covering a vast geography across the south and southwest we have developed 4 field-based housing partnership teams each covering a zone which you can see from the map in the available documents. Each team has 8-11 members plus a Housing Partnership Manager.

Over the course of the next 12 months, we will move towards operating across 3 regions in the South West, South and South East so we can further support our customers and have a real local presence.

Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
- We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
- We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

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