Service Desk Analyst
4 days ago
What Dreams are made of, we're the UK's most loved bed retailer - backed by Tempur Sealy and established in 1985. Our purpose is serving the nation with beds they love. In life. For life.To provide 1st and 2nd line support on IT and Telephony Systems acrossthe business and to ensure the business systems are available at all key times.
What you'll be doing:
- Ensure that a professional service is supplied to our users through effective call / problem management resolution
- Use up-to-date knowledge of core / related systems, software peripherals and communications technologies
- Ensure that the security (PCI compliance) of working areas, equipment and data, are maintained at all times
- Participate in the shift and on-call schedules including evenings, weekends and Bank Holidays
- Have up to date knowledge of department tasks and responsibilities and have the ability to cover all areas of the service desk
- Ensure all calls are logged, acknowledged and resolved in an efficient manner ensuring customers are constantly updated throughout the process
- Work to agreed daily maintenance tasks, which allow the smooth running of systems
- Ensure daily/weekly checklists are completed correctly and any issues are escalated through your line manager
A bit about you:
- Good understanding of the networking infrastructure within a multi-site environment to including knowledge of TCP/IP, network routing, firewalls, routers and switches (Cisco)
- Have experience in administering and maintaining voice systems (AVAYA) with the ability to administer call flows, vectors, call loggers and recording systems within a call centre environment
- Knowledge of Microsoft servers, Active Directory, MS Exchange and VPN connectivity
- Possess the ability to recognise, monitor and review problems quickly and efficiently and demonstrate customer focus and self-initiative
- Experience of providing an IT Helpdesk/support role within a dispersed environment
- Ability to diagnosis and provide robust resolutions to queries and issues on related systems
- Ability to plan, manage and deliver projects within deadlines
The good stuff we offer
- Competitive salary
- Discretionary annual bonus
- On-site gym
- Amazing company discount on Dreams products
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Optional buy in schemes including additional holiday, Simply Health, Savings and Loans
- Life Assurance
- Free onsite parking
- Opportunities to progress throughout the wider business
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services to you and your household
-
IT Service Desk Manager
5 days ago
High Wycombe, United Kingdom Concept Resourcing Full timeConcept Resourcing are currently working with a market leading organisation to recruit an IT Service Desk Manager to join their growing IT operations. We are looking for someone with previous experience leading and mentoring a team, and being the focal pointof customer relations. This is an excellent opportunity to join a company with a global presence...
-
IT Service Desk Analyst
5 days ago
High Salvington, United Kingdom Solutions Through Knowledge Full time**Job title**:IT Service Desk Analyst / 1st Line Support / Desktop Support **Salary**:23-27K + Benefits** Working hours**: 8am-4pm or 9am-5pm **Location**:onsite at Worthing, Sussex **ROLE **We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st Line Support Analyst who is comfortable supporting users with technical...
-
Service Desk Analyst
2 days ago
High Salvington, United Kingdom Solutions Through Knowledge Full time**Job title**:IT Service Desk Analyst / 1st Line Support / SDA **Salary**:£25,000- 30,000 + Benefits** Working hours**:8am-4pm or 9am-5pm **Location**:Hybrid working.The office is based in Worthing, Sussex. **ROLE **We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st Line Support Analyst who is comfortable...
-
It Service Desk Analyst
1 month ago
High Wycombe, United Kingdom Biffa Waste Services Limited Full timeA quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group.All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues.You will have excellent communication skills, a passion for customer service and be a quick...
-
IT Service Desk Analyst
3 days ago
High Wycombe, United Kingdom Biffa Ltd Full time**A quick look at the role** **Why it's an opportunity not to be wasted.** - Handle customer incident or request tickets in a professional manner - Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket - Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with...
-
Service Desk Professional
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom WeRecruit Auto Ltd Full timeWeRecruit Auto Ltd invites applications from experienced professionals looking to progress to a challenging Service Desk Professional role. The estimated salary for this position is £35,000 - £45,000, based on qualifications and experience.The successful candidate will have a solid understanding of the motor industry, preferably in a dealership reception...
-
Service Technical Desk Administrator
3 days ago
High Wycombe, United Kingdom Smartcomm Full time**Service Technical Desk Administrator** **..**:
-
2nd Line Support Analyst
23 hours ago
High Wycombe, United Kingdom Proactive Appointments Full time**2nd Line Support Analyst** Home working + site visits in the Buckinghamshire / North London area Our client, a technical services orgabnisation based in the South East have an opportunity for a 2nd Line Support Analyst to join on a permanent basis working from home and supporting a handful of clients in the Buckinghamshire and North London area. Itis a...
-
IT Helpdesk Analyst
5 days ago
High Wycombe, United Kingdom Ashdown Group Full timeThis is an excellent opportunity for an experienced IT Support Analyst to take a newlycreated IT Service Desk Analyst position in their High Wycombe office working on their busy customer-focused IT helpdesk. This role is paying up to £30,000 and offersexcellent training & career progression within a dynamic IT consultancy. To be considered for this...
-
High Wycombe, United Kingdom Ernest Gordon Recruitment Limited Full time**IT Service Desk Delivery Manager {**_Global Social Enterprise_**}** High Wycombe/Hybrid **£53,000** to **£55,000** + Company Benefits + 8% Pension + Bonus - Are you a Service Desk Delivery Manager looking for their next challenge? Do you want to work for a rewarding business taking full control of the future IT Service Desk Solutions and...
-
Operations & Service Desk Manager
1 week ago
High Wycombe, United Kingdom Focus Resourcing Full timeWorking closely with the Service Director you will be responsible for managing a team as well pitching to clients and ensuring the highest levels of customer service is being delivered. You will also be involved in process improvement and documentation,workload management, creation of performance reports, Service Level Agreement management, new client...
-
Service Desk Administrator
4 days ago
High Wycombe, United Kingdom Holden Jones Ltd Full timeThe Service Desk Administrator will support customers through continuous communication and taking pride in customer service, excellent communication is the key. You will be responsible for handling incoming calls, working closely with our technical supportteam to understand faults and actions required and co-ordinate the necessary administration to...
-
Autism Support
1 month ago
High Wycombe, United Kingdom Supply Desk Full timeSEN Support Staff – (Autism) High Wycombe ASAP Start The School: Supply desk is pleased to be working with a good rated school in the Berkshire area that prides itself on providing a nurturing and inclusive environment for children allowing for them to succeed to the best of their ability no matter what challenges they may face. The school is looking...
-
First Line Help Desk Analyst
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa group Full timeCustomer-Focused Support PositionWe are looking for a talented individual to join our team as a First Line Support Analyst, providing top-notch technical assistance to users across the Biffa group.Salary: £29,000 - £39,000 per annumAbout the Job DescriptionThis role is based in an office environment, requiring flexibility to work varied shifts between 7am...
-
IT Support Desk Manager
5 days ago
High Wycombe, United Kingdom Ernest Gordon Recruitment Limited Full time**IT Support Desk Manager** High Wycombe **£30,000 - £40,000 + Internal Training + Company Benefits** Are you an IT Support Engineer with Management experience looking to work in a well-established company in the medical industry? Do you want a role where you will have the opportunity to progress your career and technical skillset in a growing...
-
Customer Service Representative
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa group Full timeJob Summary">We are seeking a skilled Customer Service Representative to join our IT Department as a Service Desk Analyst. This role involves providing first-line technical support for all IT-related issues across the Biffa Group.Key Responsibilities">Manage customer incident or request ticketsRespond to calls and emails regarding new and current...
-
Service Desk Administrator
3 days ago
High Wycombe, United Kingdom Tencer Ltd Full timeTencer Ltd are a Building Maintenance Services Specialist with over 35 years’ experience in providing complete electrical, heating and mechanical maintenance packages to a varied client base predominantly across Buckinghamshire, Berkshire and Oxfordshire. Our clients include district councils, county councils, schools, telecommunication providers, housing...
-
It Help Desk
1 month ago
High Wycombe, United Kingdom Sharp Uk Full time2nd Line Support Analyst Are you proactive, achievement-focused and looking to develop your career in IT?Do you have a genuine interest in technology and a passion to help others?Sharp IT Services has an excellent new career opportunity based in High Wycombe as a 2nd Line Support Analyst .Hybrid working available!Key Responsibilities As a Second Line Support...
-
IT Support Specialist
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Biffa group Full timeService Desk RoleWe are seeking a highly motivated and customer-focused Service Desk Analyst to provide first-line technical support for all IT, telephony, network, and application issues across the Biffa group.Salary: £32,500 per annumAbout the JobThis is an office-based role that involves working on a rota to cover our opening hours of 7am to 6pm, Monday...
-
Autism Specialist Support Professional
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Supply Desk Full timeCompany OverviewThe Supply Desk is a reputable agency that partners with esteemed schools to provide exceptional support services. We are seeking an experienced SEN Support Staff to join our team and work with children who require additional assistance in a specific learning environment.In this role, you will be part of a collaborative team that prioritizes...