Human Resources Advisor

6 months ago

Hounslow, United Kingdom Ethos Farm LTD Full time

**Ethos Farm**:
Founded in 2016, with a desire to help organisations cultivate and grow the right company ethos through their people, Ethos Farm is an award-winning customer and employee experience consultancy with offices based in London, New York and Singapore.

Now at year 7 of trading and over 700 people working across 9 countries, Ethos Farm has been recognised as one of the Top 100 large employers at The Great Place to Work UK Awards and has broken into the Top 50 of the Sunday Times Fastest Growing UK Businesses.

Offering expertise in customer experience (CX) design, immersive CX learning innovations such as virtual reality training, CX staffing solutions and end-to-end customer & employee solutions, the ethos of Ethos Farm is that ‘truly elevated Customer Experience (CX) is only achievable through a well-designed and crafted Employee Experience (EX)’.

At Ethos Farm we recognise that the people who represent our company and clients are our most important brand ambassadors. We will always focus on providing them with the right skills, training, support and technology to help to unleash their power and potential to grow with us in a workplace where people thrive, excel, and contribute to our ongoing growth and prosperity. 

**Purpose**:
As an HR Advisor, you will play a crucial role in supporting the HR function and driving key initiatives within the organisation. Your responsibilities will include managing end-to-end recruitment processes, overseeing various HR projects, and providing advice and support across multiple HR areas.

Based at our offices within Heathrow Airport, you will play a vital role in ensuring that our colleagues receive comprehensive HR services and support throughout their employment lifecycle. With a focus on delivering strategic and operational HR initiatives, you will contribute to building a positive work culture, attracting, and retaining top talent, and fostering employee engagement and productivity.

You will collaborate with various stakeholders, provide guidance on HR policies and practices, handle employee relations matters, manage recruitment processes, and facilitate HR projects to drive organisational success. Your commitment to excellence, professionalism, and the highest standards of HR practices will be instrumental in promoting a positive work environment and supporting the achievement of our business objectives.

**Principal Accountabilities**:

- Provide HR support and advice in areas such as employee relations, performance management, compensation and benefits, training and development, and HR policies and procedures.
- Assist in the development and implementation of HR policies, practices, and initiatives.
- Maintain accurate and up-to-date HR records and documentation.
- Support employee onboarding and offboarding processes.
- Handle employee enquiries and provide guidance on HR-related matters.
- Lead and participate in HR projects, such as employee engagement initiatives, performance management programs, and HR process improvements.
- Collaborate with managers to understand staffing needs, develop effective recruitment strategies, and advise on employee relations cases.
- Ensure compliance with relevant employment laws, regulations, and internal policies.
- Build and maintain relationships with external recruitment agencies, job boards, and other talent acquisition resources.
- Develop project plans, define milestones, set goals, and allocate resources.
- Monitor project progress, manage timelines, and ensure deliverables are met.
- Collaborate with cross-functional teams to achieve project objectives and ensure effective implementation.

**Knowledge, Experience and Skills**:

- A team player with a best-in-class approach to guest experience/service.
- Strong written, verbal, numerical and analytical skills to process and analyse data, providing performance and improvement information.
- CIPD Level 3 or above qualification preferable.
- Experience/capabilities of collaborating across various internal divisions / verticals.
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally.
- Excellent time management, decision making and problem-solving skills.
- A positive outlook, a willingness to work as part of a larger team and open to continuous learning and development.

**Our People Statement**:
At Ethos Farm, our colleagues are the driving force behind our success. That is why we place great emphasis on creating a people-focused environment where our people feel as valued and important as our customers. We are committed to investing heavily in the employee experience, making the employee journey as valuable and rewarding as the customer journey.

Our approach is simple and begins at the very heart of our business. We strongly believe that every interaction our people have with their colleagues internally should be meaningful. We foster an environment where people are encouraged

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