CRM Executive

4 days ago

Birmingham, United Kingdom skːn Clinics Full time

**We’re changing lives - what are you doing?**

**Group CRM Exec**

**sk: n Coleshill, Birmingham - B46 1JU**

The sk: n Clinic Group has three distinct brands, sk: n Clinics, Destination Skin and The Harley Medical Group, with a combined clinic network of over 90 clinics nationwide along with a leading skin product distribution business, Skinbrands. Our clinics treating over 25,000 clients each month and we are the UK’s leading provider of advanced skin treatments. Our brands are built on strong foundations of efficacy, knowledge and trust. Simply put, our aim is to give people greater self-confidence through better skin and it’s something we’re extremely passionate about. It’s a hugely exciting time, with new investment we’re expanding our clinic network throughout the UK and building lasting relationships with our client base has never been more important to us.

**The Opportunity**

We are looking for a passionate and driven CRM Exec to join the marketing team based in our new corporate head office in Coleshill near Birmingham.

We require a CRM marketing professional to make their mark for the UK’s largest skin care clinic group with big aspirations and a desire to build amazing client relationships. You’ll be supporting the group CRM Manager on the CRM strategy, developing customer journeys and executing compelling campaigns to drive sales and growth and helping evolve the business focus on after care and loyalty. You’ll be supporting national and local campaigns and help us evolve our data and insight to capability.

Your proactive approach means you’ll be both inquisitive and also able to get stuck in to the finer details.

**Reporting to the Group CRM Manager, key duties will include**:

- Be responsible for the CRM campaign creation, optimisation and execution.
- Work with the CRM Manager on planning, testing and analysis.
- Create the communications plan using a mixture of marketing channels where appropriate.
- Delivery of campaigns in a fast pace environment, across multiple brands.
- Work closely with Insights, Content, Creative and Legal to execute the campaigns efficiently.
- Brief creative copy and data requirements to the marketing/data teams as required.
- Act as a point of contact between other teams in the business to keep projects on track.
- Report on CRM campaign results (open rates, CTR, engagement, enquiries & value packs.)
- Update customer support on all CRM campaigns, pre, during and post campaign launch.
- Execute the testing strategy to ensure optimisation remains at the heart of all communication.
- Help answer any customer support queries relating to CRM campaigns.
- Optimise campaigns to deliver against KPI's.
- Work closely with Marketing, Brand and the CRM team to share learnings.

**What we’re looking for in you**:

- 1 - 2 years’ experience and proven track record in delivering successful, integrated CRM campaigns
- A highly motivated, proactive individual with a passion for data driven marketing
- Ability to work at pace and manage multiple brands / projects efficiently & effectively
- A confident and articulate communicator, with the ability to pitch ideas and influence people
- Be inspirational, curious, determined, reliable and humble
- An organised team player who is as comfortable working in a team as they are working alone
- Previous hands on experience of working with Salesforce & Marketing Cloud or Dot Mailer would be a big advantage
- A desire to be part of a step change in our relationships with over 1 million previous and existing skin care clients and experience of a dynamic trading environment.

**Why apply?**

This is a highly visible role within a private equity backed, forward thinking business, based in our brand new head office. Above all, we’re confident you’ll love working within our business, because you’ll be changing lives too

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

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