Timetabling Officer

2 weeks ago

London, United Kingdom King's College London Full time

Job id: 086065. Salary: £32,179 - £35,596 per annum, including London Weighting Allowance.

Posted: 08 March 2024. Closing date: 07 April 2024.

Business unit: Students & Education. Department: Timetabling Services.

Location: Strand Campus. Category: Professional & Support Services.

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About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Timetabling Services are responsible for overseeing the delivery of student timetables and room allocations for all teaching and ensuring the optimisation of space utilisation and provision of a high-quality service to staff and students.

About the Role

The Timetabling Officer will play a key role in the provision of a full academic timetabling service in support of our students and the Education Strategy. They will support Senior Timetabling officers in ensuring that the requirements of the College are met through the optimisation of the teaching schedule.

This post will be offered on an indefinite contract.

Key responsibilities

To operate the College’s timetabling and room booking system (Syllabus Plus / Enterprise) to the level of a skilled user

To contribute to the development of college wide central timetabling and the delivery of personal timetables, and undertaking all aspects of resource scheduling (staff, space, students) resolving conflicts according to the criteria available

To liaise with central and academic department staff on all aspects of academic resource planning and scheduling

To work flexibly as part of a team, supporting others in times of high-volume activity when the need arises

To receive, investigate and resolve low-level issues and address service setbacks, exercising judgement and escalating to line manager where required

A high level of accuracy is required and in addition must balance the competing pressures of administrative demands and deadlines
- The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

This is currently a hybrid working role with both work from home and on campus. The role will be based in our department, currently on the Strand campus.

Skills, knowledge, and experience

Essential criteria
- Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in delivering student administrative services, or similar. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
- Ability to balance competing demands and manage customer expectations
- Involvement in successful timetabling operations, preferably in an organisation of comparable size and complexity
- Experience of undertaking large scale data gathering and information retrieval
- Strong negotiating and influencing skills
- Good attention to detail even when working under pressure and to deadlines
- Proven knowledge of a timetabling software package (e.g. Syllabus, Enterprise)

Further Information

Interviews will be held in person and will consist of competency-based questions linked closely to the essential criteria mentioned here.

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