Churchill Theatre Hospitality

**JOB DETAILS**:
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**Job reference**

REQ00669

**Date posted**

23/08/2023

**Application closing date**

06/09/2023

**Location**

Bromley

**Salary**

£10.80 per hour

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Hospitality

**Job description**

**Role Title**
- Casual Hospitality Assistant**Reports to**
- Venue Managers**Hours**
- Casual**Salary**
- £10.80 per hour**Location**
- Bromley, located on the High Street walking distance from Bus & Train stations**ABOUT TRAFALGAR ENTERTAINMENT (TE)**
- We’re a leading theatre and live-entertainment group with a national and international footprint.
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

**ABOUT TRAFALGAR THEATRES**

**Trafalgar Theatres** is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value
**Creativity, Collaboration, Excellence **and
**Respect.**

**ABOUT THIS ROLE**
- The casual Hospitality Assistant role is vital to the success of our business. The postholder plays a pivotal role in defining our Guest Customer Service to ensure our guests receive a high level of service.
- As the postholder is responsible for:

- Deliver effective, attentive, and personalised customer service
- Provide an efficient drink service, taking orders and aware of allergens and dietary requirements
- Provide a warm welcome by greeting our guests
- Maintain a clean workplace
- Maintain Health and Safety, Food Safety and Fire Safety procedures at all times
- This is not an exhaustive list of duties. From time to time you may be required to undertake alternative or additional duties which will commensurate your skills, experience, and capabilities.

**ABOUT YOU**
- As a Hospitality Assistant professional with significant experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.
- You’ll be enthusiastic, energetic, proactive, results-focussed and creative in your approach.

**KEY ATTRIBUTES**
- We are looking for individuals that can work as part of a team and individually to achieve excellent customer service and to deliver our values: creativity, collaboration, excellence, and respect.
- Passion for theatre / live entertainment
- An exceptional eye for detail
- Willingness to learn new skills
- Great team spirit
- Strong communication and listening skills
- Understanding of food hygiene and effective customer service
- Ability to work effectively during busy times
- Highly motivated

Your Experience - ideal but not necessary as training is provided:

- Experience of delivering a high standard of customer service
- Knowledge of food, drinks and allergens

**Application Process**

**5pm Wednesday 6 September 2023**.
- If you are shortlisted, you will be invited to meet the team for an interview at our next recruitment session on
**Friday 8 September**.
- Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.