Head of Customer Transformation

3 weeks ago


Sheffield, United Kingdom Digital Waffle Full time

**Head of Customer Transformation**:
**Job details**:

- Posted 24 November 2023
- Salary £100000 - £110000 per annum
- LocationSheffield
- Job type Permanent
- Discipline Infrastructure
- ReferenceZJ-57-15
- Contact NameZak Jones

**Job description**:
**Job Title**:Head of Customer Transformation/Migration
**Location**:Sheffield, UK (90% remote)
**Salary**:£100k-£110k per annum + 10% bonus

** A general head of customer experience will not be suitable for this role, please see key responsibilities and experience **

Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Experience in Nottingham.

**About Us**:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Transformations to lead our migration project, oversee upgrades, and drive meaningful change.
Key Responsibilities:

- ** Lead and manage the transformation and migration project whereby you will migrate 10s of thousands of customers onto a new PaaS, ensuring a seamless transition for our customers.**:

- Oversee upgrades to products and services to enhance the customer experience.
- Develop and implement a comprehensive customer experience strategy.
- Lead and mentor a team of dedicated professionals.
- Drive a culture of customer-centricity throughout the organization.
- Collaborate with cross-functional teams to identify and implement transformational changes.

Expereince:

- ** Experience in migrating customers from various platforms to new PaaS.**:

- ** Experience with migrating customers in a B2B environment.**:

- ** Come from a SaaS or Tech background.**:

- Proven experience in a leadership role within customer experience or a related field.
- Strong track record of successfully leading migration projects and delivering transformational change.
- Excellent communication and interpersonal skills.
- Strategic thinker with the ability to develop and execute customer experience strategies.
- Experience working in a fast-paced, dynamic environment.

**Benefits**:

- Competitive salary of £100k-£110k per annum.
- 10% annual bonus.
- Opportunity to make a significant impact on our customer experience.
- Professional development and growth opportunities.
- Collaborative and inclusive work environment.
- Employee wellness programs.

If you are a visionary leader with a passion for enhancing the customer experience and are ready to take on the challenge of leading our migration project and driving transformational change, we encourage you to apply.

**How to Apply**:



  • Sheffield, United Kingdom ITM Power PLC Full time

    **Head of IT and Digital Transformation** **ITM Power** Location: Sheffield Direct Applications Only - No Agency Applicants at this time **About ITM Power** Building on more than two decades of science led research and development, ITM Power designs and manufactures pioneering PEM electrolysers that produce green hydrogen. Our technology is helping to...


  • Sheffield, United Kingdom University of Sheffield Full time

    The Head of Customer Services is a new role within Estates and Facilities Management. We are seeking a dynamic and high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for the EFM Helpdesk, the operation of the University’s work scheduling...


  • Sheffield, United Kingdom Doble Engineering Full time

    JOB SUMMARY:The Transformer Specialist Engineer will be responsible for providing diagnostic asset management solutions to UK and EMEA customers including but not limited to, hands-on oil sampling, oil, and electrical test data interpretation, performing condition assessment (offline & online).The engineer will be required to provide specialist technical...


  • Sheffield, United Kingdom University of Sheffield Full time

    We have an exciting opportunity in the Department of Materials Science and Engineering for a position as Marketing Officer for an EPSRC funded £2m Network+ in Transforming the Foundation Industries. The post holder will work at Sheffield as part of a team comprising the Principal Investigator, Ian M. Reaney (University of Sheffield), the co-investigators,...


  • Sheffield, United Kingdom Marks Sattin Full time

    Marks Sattin Executive Search has a challenging opportunity at a PE-backed business who are currently seeking a CFO to provide leadership within the business by planning, negotiating, and executing restructuring plans to stabilise the business.Reporting to the CEO and working closely with the business leaders and stakeholders, the CFO will be an experienced...


  • Sheffield, United Kingdom HSBC Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Opening date 26-Apr-2024 Closing date 03-May-2024 Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our...


  • Sheffield, United Kingdom HSBC Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Opening date 26-Apr-2024 Closing date 03-May-2024 Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our...

  • Delivery Head

    1 month ago


    Sheffield, United Kingdom HSBC Full time

    -Job description **Big Bank Funding. FinTech Thinking.** *** Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that...

  • PhD Studentship

    1 week ago


    Sheffield, United Kingdom University of Sheffield Full time

    The research project aims to explore the complex process of transformative value creation within service ecosystems. Through the integrated perspectives of relationship management and learning theory, the primary objective is to analyse the multifaceted interactions among direct/indirect stakeholders, seeking to uncover how they collaborate and interact to...

  • Head of Product

    2 hours ago


    Sheffield, United Kingdom Benchmark Recruit Ltd Full time

    Benchmark are delighted to represent our client as they recruit for an experienced Head of Product. This business is paving the way for young tech lovers and doing fantastic work for the Sheffield community and across the UK. The ideal candidate will have a proven background as a Technical Product Manager with strong leadership skills. As Head of Product...


  • Sheffield, United Kingdom Good Things Foundation Full time

    Our office is in Sheffield which is the contracted location for all staff. All staff have flexibility to work in a hybrid way. Full time or part-time (minimum 4 days per week) Contract Permanent Head of Product and Technology Good Things Foundation is the UK’s leading digital inclusion charity, and our mission is to Fix The Digital Divide – for...


  • Sheffield, United Kingdom Good Things Foundation Full time

    Our office is in Sheffield which is the contracted location for all staff. All staff have flexibility to work in a hybrid way. Full time or part-time (minimum 4 days per week) Contract Permanent Head of Product and Technology Good Things Foundation is the UK’s leading digital inclusion charity, and our mission is to Fix The Digital Divide – for...

  • Finance Assistant

    7 days ago


    Sheffield, United Kingdom First Customer Contact Full time

    Finance Assistant **About the job** You will support the Finance Manager with billing and credit control, purchasing from suppliers, maintaining the periodic postings to the SAP accounting system, and inputting forecast data on P&L, balance sheet and cashflow into our Business Planning and Consolidation software. There will also be an opportunity to assist...

  • Project Engineer

    3 days ago


    Sheffield, United Kingdom The Green Recruitment Company Full time

    Project Engineer (Power Transformers) Location: Surrey (Flexible & Hybrid) Employment Type: Permanent TGRC is working with a leading global supplier of high voltage power transformers who have project experience in over 70 countries. Due to securing significant substation contracts with a market leading utilities company, they are looking for a Project...


  • Sheffield, United Kingdom HSBC Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Opening date 26-Apr-2024 Closing date 03-May-2024 Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our...

  • Head of Sheq

    1 month ago


    Sheffield, United Kingdom South Yorkshire Mayoral Combined Authority Full time

    Description **Hours**: 37 hours **Contract**: Permanent **Salary**: £60,000 - £65,000 **Location**: Sheffield (Hybrid Working) **Reporting to**: Managing Director South Yorkshire Future Trams Limited (SYFTL) are recruiting for a Head of Health, Safety, Environment & Quality (SHEQ). The Head of SHEQ will play a key role in helping to transform the SHEQ...

  • Head of Projects

    1 month ago


    Sheffield, United Kingdom ITM Power PLC Full time

    **Head of Projects** **ITM Power** Location: Sheffield Direct Applications Only - No Agency Applicants at this time **About ITM Power** Building on more than two decades of science led research and development, ITM Power designs and manufactures pioneering PEM electrolysers that produce green hydrogen. This helps pave the way to a cleaner economy by...


  • Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in working for a world top 100 University? An exciting opportunity has arisen in the Department of Chemistry for an organised and enthusiastic person for the role of PA to the Head of Department and Teaching Support Administrator. You will work under the direction of the Administrative Team Leader to deliver a wide range of support...

  • Head Chef

    5 days ago


    Sheffield, United Kingdom Marston’s Full time

    Overview Head Chef - The Lost & Found Sheffield - Salary up to £35,000 + Bonus The Lost & Found is looking for a strong Head Chef to join us in leading the kitchen team in Sheffield. The Lost & Found is home to mystical mixology and delectable dishes and our buildings have been transformed into decadent drinking dens and restaurants, with a playful...


  • Sheffield, United Kingdom HSBC Full time

    Join a digital first bank that’s powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. You’ll learn...