Deputy Head Door Supervisor

7 months ago

Brixton, United Kingdom SAFECROWDS Limited Full time

The **Deputy Head** **Door Supervisor** is a SAFECROWDS ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They are experts in customer service and safety who demonstrate high levels of integrity in all areas of their work. They will work alongside the Head Door Supervisor to build and maintain a safe, engaging workplace for the team and client.

**Role description.**

**RESPONSIBILTIES**
- Help to manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
- Support effective communication between the company, the client and the team to ensure all information is cascaded effectively
- Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
- Monitor and maintain a safe and secure environment for customers, staff, and property.
- Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
- Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
- Handle customer inquiries and concerns in a courteous and professional manner
- Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
- Report incidents and write detailed incident reports as required.
- Support with any conduct issues that arise within the team during the shift in a direct and fair way.
- Developing your team through open, honest conversations.

**BEHAVIOURS**
- You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
- You can demonstrate your security expertise through your operational excellence and industry know-how.
- You are able to remain calm and adapt when working in high-pressure situations.
- You have a strong sense of responsibility and accountability.
- You are keen to learn and develop your skills in the security sector, and actively seek development opportunities.

**REQUIREMENTS**
- A valid SIA Door Supervisor License
- Door Supervisor experience within a live music venue
- Must have at least 3 years supervisory experience within the industry.

Schedule:

- Every weekend
- Monday to Friday

**Experience**:

- supervisor security: 1 year (preferred)

Licence/Certification:

- SIA (required)

Work Location: In person

Reference ID: DHD1

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