Customer Service Administrator

2 weeks ago


Slough, United Kingdom H&H Recruitment Solutions Full time

H&H Recruitment Solutions LTD are looking for a **Customer Service administrator,** with experience of import/export customs procedures, to join our clients busy operations team at their West End offices, working **09:00 to 18:00 Monday to Friday** (including a one hour break each day), to ensure the best possible experience for all their clients.

**The company offers the following benefits**:
Annual Leave;
- 28 days per annum (including 8 national holidays).
- Annual leave days increase with longevity.
- Additional discretionary leave given over Christmas period.

**Annual Salary Reviews & Performance Bonuses;**
- Salaries reviewed annually and are increased based on performance & longevity.
- Discretionary bonuses are awarded based on performance.

**Training;**
- On-the-job training provided.

**Other benefits;**

In return for all this, our client requires a **Customer Service Administrator** - the role involves, but is not limited to, the following responsibilities:

- Assist with shipping documentation
- Provide quotations to current and potential customers
- Liaise with Ferrari offices abroad
- Provide solutions to our customers requirements
- Stock maintenance for customers
- Travel abroad when necessary
- Build and maintain relationships with customers
- Assist the Manager and colleagues as necessary in order to support the team.
- Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.

The knowledge, skills and experience required from our **Customer Service Administrator** is:

- Basic knowledge of import/export customs procedures/customs clearance (essential)
- Experiences in customer service/logistics (essential)
- Ability to build and maintain good working relationships with customers and colleagues (essential)
- Attention to details and problem-solving skills (essential)
- A good knowledge of the English language, both verbal and written (essential).
- The ability to prioritise and organise own workload to tight deadlines (essential).
- Sound knowledge of IT systems - Word and Excel (essential)
- A good knowledge of French and/or Italian language, both verbal and written (essential)
- Hold a full UK driving licence (desirable).
- Experience of Boxtop/Boxtrax IT systems (desirable).
- Experience of transporting valuable goods (desirable).

**Due to the nature of the role, there are a number of compulsory checks that must be carried out**:
**A criminal record check - basic disclosure, carried out by the Disclosure & Barring Service.**

**A full 5-year reference history, with any gaps in employment scrutinised and accounted for.**

**Salary starting between £30,000 to £35,000 per annum based upon experience**

**THIS IS FULL TIME PERMANENT POSITION**

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: HH081



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