Systems Officer

3 weeks ago


Norwich, United Kingdom South Norfolk Council Full time

**Are you systems administrator looking to fully use and develop your skills in an ambitious public service environment where what you do really makes a difference?**

**_ _**

**Role Snapshot**

Are you an experienced IT systems administrator, experienced working with Idox uniform as our key system, with the skills to help us develop and maintain our data management systems, to drive improvement and deliver better services to our customers whilst delivering efficiencies?

Can you help us to design efficient, robust and customer-focused working practices, to support our busy frontline professionals and deliver a return on IT and other key resource investments? Then this could be just the role for you.

**What you could be part of**

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**
- Acting as the Regulatory services delivery systems Super User, liaising with service managers in monitoring and maintaining all systems used for the production of service delivery related information.
- Ensuring core regulatory and other systems support the efficient and effective delivery of key services on a day to day basis.
- Taking ownership of data within these systems and operational processes, ensuring compatibility with effective online access customers.
- Working with wider teams to build a better corporate approach to effective system and data management.
- Maintaining a positive relationship with front line service providers aligning their requirements with the development and deployment of information and data management systems.
- Providing backup for systems interrogation and information reporting cover.

**You must have **
- NVQ level 3 in an IT discipline, or equivalent.
- Experience of system administration ensuring users, suppliers and customer’s needs are met.
- Experience of developing and implementing administration processes, introducing and developing IT systems, and reviewing and improving business processes using project management principles.
- Experience of understanding customer requests and providing a highly efficient service.
- Experience of monitoring and managing system performance to align with service/strategic objectives.
- Proficient in Microsoft Office packages (Word, Excel, Access and PowerPoint).
- Ability to utilise universal data interrogation tools such as crystal reports or CorVu / CorBusiness to extract key data from systems.

**What’s in it for you**

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?**

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?**

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?**

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

**Where are we advertising?**

Advertising Internally and Externally

**Key Information**:
If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will be happy to answer any questions on the role or the Councils.

**Recruiting Manager**:Leigh Chant

**Phone Number**:01508 533999

**HR Team**:
**Phone Numbe



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