Customer Advisor Redress Administrator

7 months ago

Edinburgh, United Kingdom Lloyds Banking Group Full time

_Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

**Rate of pay - £12.84 per hour**

**Working hours: 35 hours per week between 8am and 6pm - Monday to Friday (Hybrid work from home after completing training and will be required to attend office twice a week)**
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

**Length of contract - **minimum 6 months with good opportunity to be extended or made permanent

**Location**:

- Edinburgh, Port Hamilton

**Start date** - March

As a Redress Administrator you will be part of our customer facing team within the Customer Solutions Programme. Working collaboratively, we specialise in correcting errors that have arisen across a variety of products, putting our customers back into the financial position they would have been, had the error not occurred.

As a colleague of the Group, we’ll provide you with continuous training and development opportunities and regular career development conversations to help you fulfil your career potential, whatever your aspirations may be.

Join us and you’ll be part of an environment where people really care about their work and the impact it has on colleagues, customers and communities.

**WHAT ARE WE LOOKING FOR?**

A track record of providing exceptional customer experience, the ability to communicate effectively and follow processes is a must. You'll need to show a real passion for putting the customer first and proactively finding solutions for day-to-day challenges.

**Essential Skills**
- Outstanding customer service
- Target driven and confident to work in a target-driven environment
- Must be a team player and supportive of colleagues
- Must have a good understanding of Microsoft packages including Excel & Teams
- Strong telephony communication experience
- Capable to manage own time & priorities to ensure targets are met

**Desirable Skills**
- Knowledge of relevant customer service systems
- An awareness of products & business areas
- Ability to identify and adopts ways to perform tasks in a more efficient and effective manner
- Desire and want to develop own skillset and knowledge

**What’s in it for you?**
- Up to 10 weeks fully paid training
- Great rates of pay
- Potential for an extension or permanent position after 6 months dependent on performance
- The opportunity to work with some of the most influential and experienced managers in the banking industry

So, if you’re interested in learning, growing, and developing, Lloyds Banking Group could be the place for you.

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £12.84 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edinburgh

Reference ID: LBG00290

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