Fortec - Operations Supervisor
2 weeks ago
**To liaise with depots to ensure adequate support is provided in line with the planned volume for the operations department. To ensure all correspondence relating to operation matters are dealt with in a timely manner and communicated to the operations team.**:
OPERATIONAL RESPONSIBILITIES:
- Reporting any damages, problems and general traffic occurrences
- Communicating with customers and depots when problems arise or simply arranging deliveries and collections and manifesting consignments to be put through the network
- Input data into KPI’s spreadsheet
- Organise held over Freight
- Confirm bookings and arrange transport with approved subcontractors
- Ensure compliance with legal and regulatory requirements by drivers and visitors
- Ensure current security plans are followed, monitored and implement new practices
- Ensure company and member property is kept safe
- Verbal and written agreements communicated in line with volume need and clearing the hub to make service
- Update the trunking matrix in line with changes
- Liaise and assist warehouse team, and any other warehouse duties required
- Ensure the Company observance to ISO 45001:2018 Health & Safety and Environmental Management Control responsibilities
- Contribute to the provision of Customer Service and make an effective contribution to the business
- Operate equipment to perform work requirements as and when required
**SUPERVISORY RESPONSIBILITIES**:
- To support the Hub Operations Manager in the daily running of the department
- Escalate any issues to the Hub Operations Manager for further investigations
- Upkeep and ad hoc reporting as and when required by your line manager
- To manage and support with the security gatehouse operations
- Supervise and ensure continuous operational performance of the Hub Coordinators
**GENERAL RESPONSIBILITIES**:
- To control vehicle and pallet movements in line with arrival and departures
- To ensure correct procedures are followed to link depots and hub and to also communicate issues relating to operations
- To follow all ISO and Health & Safety procedures
- Working toward supporting the Company goals, values and objectives
- Ensure highest level of service for both internal and external customers
- Complete necessary administration duties where required
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