Implementation Support Consultant

2 weeks ago

Hemel Hempstead, United Kingdom NECSWS Full time

Company Description

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

**Job Description**:
***Home based with UK travel**

Join our esteemed Housing Implementation Support team and make a significant impact by driving the successful implementation of the NEC Housing system at new customer sites. As a valued team member, you'll deliver exceptional consultancy, training, and support services to both new and existing customers. With a strong command of SQL and PLSQL, you'll play a vital role in ensuring seamless operations and customer satisfaction.

Main Responsibilities:

- Lead the implementation process, providing invaluable guidance and support to customers.
- Offer expert advice on data migration into NEC Housing, ensuring accuracy and efficiency.
- Conduct comprehensive training sessions and consultancy services, empowering customers to optimize features such as DTI, Query View, Task Manager, Archiving, and Variable Warnings.
- Excel in assisting customers with data manipulation and cleansing activities, facilitating smooth operations.
- Collaborate with cross-functional teams to devise innovative solutions for customer interfacing and integration requirements.
- Leverage your technical prowess to develop and customize dataloads to meet specific needs.
- Provide indispensable support during critical year-end processes, including dataloads, extracts, and notifications, particularly in Leasehold Service Charge and Rent areas.

**Qualifications**:

- Showcase your exceptional training and consultancy skills, delivering clear and impactful services.
- Demonstrate excellent interpersonal, communication, and organizational abilities to foster strong customer relationships.
- Possess a deep understanding of the NEC Housing product, ensuring seamless support and guidance.
- Exhibit a high level of proficiency in SQL, enabling you to work with data effectively and efficiently.
- Utilize your expertise in Oracle databases, leveraging their power to enhance performance.
- Create concise and comprehensive documentation, including Functional Specifications and Dataload Documents.
- Display an eagerness to learn and adapt to new skills and technologies.
- Embrace occasional travel opportunities, both domestic and international, to collaborate directly with customers and deliver exceptional service.

Please note that this role offers a flexible work environment, with the option to work from home, while occasionally requiring on-site work at customer locations.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

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