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Application Support Engineer

5 months ago


Exeter, United Kingdom IT Talent Solutions Ltd Full time

**Responsibilities**:
" Day to day supporting customers by ticket, on the phone, over MS Teams and very occasionally face to face

" Building custom forms, fields and workflows within the confines of the software

" Communicating between the support and development teams

" Assisting members of the sales team with technical questions

" Working with enterprise customers and assisting our project managers to manage their specific custom requirements.

" Technical and process writing (Both internal and customer facing documentation)

" QA testing for new releases

Required skills:
" Energetic and outgoing personality

" Enjoy working with people

" Diplomatic nature

" Logical thinker and problem solver

" Excellent communication skills

" Customer Experience Skills

" Ability to manage workload effectively

" Experience working within SLAs

" Good level of technical understanding

Desirable Skills:
" Experience with databases and programming web/script

" Previous technical support background