Application Support Engineer
7 days ago
**Responsibilities**:
" Day to day supporting customers by ticket, on the phone, over MS Teams and very occasionally face to face
" Building custom forms, fields and workflows within the confines of the software
" Communicating between the support and development teams
" Assisting members of the sales team with technical questions
" Working with enterprise customers and assisting our project managers to manage their specific custom requirements.
" Technical and process writing (Both internal and customer facing documentation)
" QA testing for new releases
Required skills:
" Energetic and outgoing personality
" Enjoy working with people
" Diplomatic nature
" Logical thinker and problem solver
" Excellent communication skills
" Customer Experience Skills
" Ability to manage workload effectively
" Experience working within SLAs
" Good level of technical understanding
Desirable Skills:
" Experience with databases and programming web/script
" Previous technical support background
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