Lead Application Operations Engineer

3 weeks ago

Exeter Devon, United Kingdom Met Office Full time €63,719

We're looking for an exceptional Lead Applications Operations Engineer to help us make a difference to our planet. As our Lead Applications Operations Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. Our opportunity is full time, 37 hours per week. From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. We're a force for good - focusing on our environmental and social impact
We are looking for someone with leadership and management skills that can empower a team to support SaaS products and services for our Directorate Stakeholders. Manage a Team of Application/EUC Engineers and Analysts to support our Business facing applications and provide a specialist SME advisory service for our suite of Microsoft & Power Platform Apps. To develop the team to optimise their performance and deliver great customer service.
Initiate and monitor actions to investigate patterns and trends to resolve problems, consult specialists where required, determine the appropriate remedy, and assist with its implementation where applicable.
Manage relationships with Vendors, Business Owners and IT colleagues to assure the ROI and effectiveness of the SaaS products supported. Adhere to Service Management principles. Manage your SaaS lifecycles by building a collaborative evaluation process to identify performance information, adoption and plan for updates and renewals. Demonstrate knowledge of the lifecycle/capability elements of ITIL.
The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.
As our Lead Applications Operations Engineer, your total reward package will be up to £63,719 annually, which includes:
~£An outstanding Civil Service pension, with an average employer contribution of 27%
~ Recruitment Retention Allowance (RRA) you will be paid £5,300 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
~ Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Experience of managing a multi-skilled and agile team, demonstrating how it is developed and well maintained. (Show experience and capability in managing relationships with Vendors and Met Office Stakeholders. Excellent communication and documentation skills, showing planning, evaluation, and governance of best practices for SaaS usage and adoption.
Demonstrate knowledge of the lifecycle/capability elements of ITIL and how to apply this to the services supported by your team. Experience working with SaaS products ie: HR Systems, Dynamics 365 CRM & F&O, Microsoft suite of applications.
Experience of Microsoft Power Platform suite
How we can help
You can select in your application to be considered under the Disability Confident Scheme. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

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