Customer Services and Admissions Officer

4 weeks ago

Birmingham, United Kingdom TribePost Full time

CLTi are now recruiting for a Customer Services and Admissions Officer

**Customer Services and Admissions Officer**

**Location**: Hybrid/Birmingham UK
**Salary**: £24,000 - £32,000 (depending on experience)

**Why do we want you?**

We are looking for an enthusiastic Customer Service and Admissions Officer to join our team. You will support the Marketing and Commercial Services function in servicing our clients and ensuring they are able to successfully join one of our education pathways and have an excellent experience throughout their study journey.

**We are Wilmington plc**

Wilmington plc is a portfolio made up of a specialist brand providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high-quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.

CLT International (Part of our T&E) is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world’s largest financial and legal institutions, regulatory bodies and government departments.

**Main Purpose of the role**:
We are looking for an enthusiastic Customer Services and Admissions Officer to join our Customer Services and Admissions team. You will support the Marketing and Commercial Services function in servicing our clients and ensuring they are able to successfully join one of our education pathways and have an excellent experience throughout their study journey.

**As our Customer Services and Admissions Officer, you will be Responsible for**:

- Through active listening and questioning, clarify appropriateness and eligibility of applicants for admission based on our qualification criteria and career goal compatibility, offering appropriate alternatives.
- Engaging with customers, sharing relevant programme information, and developing clear customer insights through our KYS procedures.
- Responsible for follow-up activity with prospective students ensuring they have the relevant information and support to complete the admissions process successfully.
- Arranging student access to all study material, including the communication and support of delivery.
- Reviewing and distributing all enrolment invoices and coordinate payment of study with both individuals and employers.
- Supporting the Customer Services and Admissions Manager in measuring the volume and performance of all activity.

**In order to be successful within this role you should have**:

- Sales and customer service, or professional education/membership background preferred.
- Exceptional communication and interpersonal skills with the ability to establish rapport with our students and client base to take them through the admissions and purchase process.
- Ability to understand education frameworks and partnerships and how the value proposition, benefits and features can best be articulated.
- You will be target orientated, self-motivated, and a committed team player.
- Desire to learn about our business, industry, and customers.
- Passionate about delivering an exceptional customer service.
- Ability to utilise creative problem-solving skills to overcome any obstacles while guiding potential students through our course enrolment process.
- Ability to work a flexible schedule as this is an international business.
- Sound education background.
- Excellent IT skills, including intermediate level Word, Microsoft Mail, Excel and PowerPoint.

**You need to be the kind of person who**
- You will have a professional, personable approach, an ability to meet challenges head-on, and a passion for supporting students’ ambitions through professional education.
- You will be committed to delivering first-class customer service, have an excellent telephone manner and ability to communicate effectively on calls and in meetings.
- In the role you will be the first point of contact for every student so a positive, proactive attitude is a must.
- You will represent CLTI, STEP and our global partners to the best of your ability, keeping in mind that you need to protect the integrity, brand, and reputation of all our stakeh

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