Personal Shopper- Cruise

4 weeks ago

Glasgow, United Kingdom Cruise Full time

Company Description
**ABOUT CRUISE**

Cruise is recognised as one of the UK's leading luxury retailers with a fantastic reputation for iconic international designer collections, directional street-led fashions and premium denim brands. Our stores are contemporary style galleries, offering the season's most coveted products for men, women and children.

**HOW IT BEGAN**

Established in Edinburgh in 1981, Cruise has grown from it's first store selling cutting-edge designer menswear, to a collection of highly successful and influential designer stores specialising in high end fashion products for men, women and children. Cruise is recognised as one of the UK's leading luxury retailers with a fantastic reputation for iconic international designer collections, directional street-led fashion and premium denim brands.

**Job Description**:
**Ongoing Responsibilities**:

- Conducting personal appointments with clients face-to-face or virtually
- Support with the management, training and development of the in store personal shopping team
- Create and maintain customer profiles
- Use these profiles and current trend awareness to provide bespoke recommendations to each client
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- Achieve yearly targets and service KPIs
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions, like logistics, calling stock in, organising deliveries

**Qualifications**:

- Minimum 3 yrs experience with personal shopping across a luxury consumer sector, with an existing client book (as a plus)
- Proven previous experience working within a sales target driven environment
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system
- Minimum 3 years experience managing a team across a retail environment

Additional Information

You will benefit from:

- Incentive Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands

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