Front of House Receptionist
2 days ago
Job Title
Front of House Receptionist
Job Description Summary
Our Front of House team members are expected to represent Cushman & Wakefield and deliver genuine and personalised service to all our Occupiers and Guests.
As our Front of House team members you offer a warm, confident, and affirming service to our Occupiers/Guests ensuring memorable experiences. As Front of House team members, you should be able to perform in a fast paced environment and manage challenging situations intelligently by offering instantaneous resolutions.
**Job Description**:
**Core Responsibilities**:
Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient
Deliver exceptional and memorable Front of House experiences by providing 5 star service
Deal with any queries from Occupiers/Guests and offer assistance
Maintain and submit monthly site reports as specified for your respective site by the Building Manager
Liaise with Building contractors and issues and or/work being carried out within the building
Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety
Ensure that all Front of House areas are well presented, clean and tidy at all times
Receive post/couriers at the Concierge desks and report to Occupiers/Guests where needed
Ensure reception presence is maintained and reception desk is covered at all times
Proactively offer assistance to all Occupiers and Guests
**Knowledge & Experience**:
Previous Front of House experience desired
Experience in customer service
Experience of delivering exceptional Guest services
This is a fantastic opportunity to join an industry leading company and give yourself the chance to further progress your career
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