Part Time Tenant Management Organisation Officer

3 weeks ago


HaveringatteBower, United Kingdom Recroot Ltd Full time

Recroot are looking for a Tenant Management Organisation Officer to join our client based with Havering Council.

This is a part time role, starting asap in an ongoing contract

**Main Purpose of the Job/Key Objectives**:
To co-ordinate, support and monitor the services provided to residents by the Tenant Management Organisations (TMOs) in Havering.

Ensure that residents in the TMO areas receive excellent housing management services, and have good and effective access to information, processes and reporting facilities to resolve to any enquiries that may arise.

To work with the TMOs and co-ordinate their work with other council service provisions and local services / voluntary agencies, ensuring that they receive the minimum standards provided by the in-house service.

To monitor the performance of the TMOs and to report the results as required and to ensure that KPIs are being achieved and suggest remedial action.

To monitor compliance with the current modular management agreement, to identify any breaches and to recommend any changes / variations that maybe appropriate. To supervise the ballot of residents and based on the outcome, take appropriate action.

**Experience**

Experience of working in Social Housing is required.

The post holder will have a good knowledge of the legal and regulatory requirements for social landlords.

The post holder will have a good knowledge of clienting / monitoring and governance of contracts within a social housing context.

**Job Types**: Part-time, Temporary contract, Fixed term contract
Contract length: 3 months
Part-time hours: 18 per week

**Salary**: £16.35 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 829907
Expected start date: 27/03/2023



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