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Planner

7 months ago

Royal Tunbridge Wells, United Kingdom Fortem Solutions Ltd Full time

**The Role**
As a Planner you will be responsible for providing a seamless service to ensure our property operation works are effectively planned, scheduled, and monitored for trade persons and external contractors.

The Planner will liaise with internal and external stakeholders to coordinate appointments and scheduling resources ensuring that we are maximising productivity while maintaining a high-quality service to all.

**The Project**
A Planners duties and responsibilities will include the following:

- Reporting into the Senior Planner and work within the Planning team to provide an effective service and identify ways of improving service.
- Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan.
- Planning repairs and maintenance requests to the relevant operative.
- Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality.
- Coordinating the successful completion of daily works orders in conjunction with all direct reports.
- Work towards individual and client KPI's.
- Ensure trade skill sets and location parameters are working effectively.
- Tracking and monitoring to completion to ensure a first time fix.
- Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
- Check the previous day's diary to ensure all jobs were completed and closed down.

Most importantly, you will be joining a values based business with a true family ethos, with our people at the heart of everything that we do.

**Essential and Desirable Criteria**
Essential:

- Previous Planning/Scheduling experience
- Planning/Scheduling experience
- Confident using Microsoft excel, word and outlook
- Ability to communicate effectively both verbally and in writing
- Be able to work as a team and independently

Desirable:

- Previous experience in social housing repairs and maintenance

**Personal Qualities**
At Town & Country we look for a balance of skills and experience but just as important to us are your values and behaviours.

Sound like you? If so, come and join our Paragon branch, and become a great ambassador of our business.

**Additional Information**
Some flexibility in working patterns is to be expected. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognises and rewards your achievements.

**About Us**
At TCHR we’re proud of the quality of service we deliver and strive to improve the experience of tenants and customers. Our people are our greatest asset, and we invest in them and their development, so they can progress and reach their full potential. Importantly, we help one another and feel encouraged to present ideas, opinions, and challenge.

Job Reference: FOR02888