1st Line IT Support

3 weeks ago


Farnborough, United Kingdom Goodman Masson Full time

TITLE - 1ST LINE IT SUPPORT
LOCATION - FARNBOROUGH (FULLY ON SITE)
SALARY - £22-28K

**The Role**
As the team and portfolio of titles continue to grow, they are on the search for a 1st Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of their tech support team. You will be a self-motivatedteam player who's not afraid to 'muck in', looking to thrive in a fast-growing creative industry
**Key Responsibilities**:

- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel (e.g. Tier 2)
- Follow up with clients to ensure their systems are functional
- Help create technical documentation and manuals
- Basic procurement (e.g. Amazon purchases, Weekly IT tasks,)
- Introduction to Tier 2 responsibilities for personal development.

**Requirements**:
**Essential capabilities**:

- Excellent written and communication skills.
- A motivated self-starter with a fun collaborative nature
- Prior 1st line support experience
- Good knowledge of IT technologies and security
- Good knowledge of Microsoft Windows & Active Directory
- Flexible with working hours
- Customer-focused for our growing internal user base
- Office based in Farnborough, UK - able to commute in 5 DAYS A WEEK

**Desired experience**:

- Previous experience with working in a creative environment, preferably within game development
- Previous experience in a technical support role
- Understanding of VPN's
- In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you._



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