Customer Service Advisor

5 months ago

Milton Keynes, United Kingdom Nexus Business Solutions Group Full time

### Job Overview:

- To ensure the efficient operation of the Customer Service Cases
- To ensure high levels of customer service is achieved and dealer, customer & clients need are fully met
- To ensure all administrative processes are maintained and company policy and process is always followed

## Duties:

- Track all cases visible on the Case Management system, adhering to SLA’s - 30 minutes for New Hires / 4-6 hours into hire.
- Review customer insurance qualification against insurance policy terms
- Deal with enquires and reservations from dealers and customers as required.
- Respond to telephone reservations to operational standards & ensure all staff adhere to this also.
- Amend bookings immediately upon receipt of notification using company procedures
- Manage all incoming queries to the Customer Service phone line, including dealer, client, and customer requests to operational standards
- Maintain reservations logs in connection to your own hire cases
- Track and complete booking closures upon request
- Ensure any issues between integrated systems are resolved
- Manage the AA move over booking process & ensure customer remains in a continuation of hire.
- Manage all AA non warranty hires to ensure the customer is updated accordingly and Ford Rental do not incur hire charges beyond what the AA have authorised.
- Raise any concerns with the relevant department or management, to ensure processes are being followed as per company procedures
- Maintain administrative reservation logs to operational standards on a daily basis
- Providing support to the wider Nexus teams where necessary
- Ensure all cases & notes are updated on a rolling basis

## Qualifications:

- Proven experience within a customer service/administration role
- Good levels of communication skills
- Highly accurate verbal and written communication is key.
- Initiative-taking and highly organised
- Ability to work on own initiative, under pressure and to deadlines.
- Comfortable communicating and influencing at all levels of the business
- Ability to work in a fast-paced environment
- Experience of working with high call volumes desirable but not essential
- Ability to use a variety of IT packages and learn new bespoke software

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Milton Keynes

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Service Advisor

    1 month ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor Permanent £25,000 to £26,500 + Bonus South Milton KeynesFull Time Office Based Must drive due to locationMy highly successful client is looking for a Customer Service Advisor who has a passion for providing outstanding customer service. You will be the first point of contact for customer enquiries, building rapport and customer...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Mears Full time

    Annual salary: up to £21,796.80 **Customer Service Advisor** Milton Keynes **Full Time Permanent - Up to £24,000 (prorated £21,796.80**.) **NIGHT SHIFTS 8PM-8AM **four days on, four days off rotation** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14 **Customer Service Advisor** Milton Keynes **Part Time Fixed Term - Up to £27,751 pro-rated £16,323.14** **25 hours a week working Monday - Friday** We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 6-month temporary contract £12.00 per hour Hours: Monday to Friday 09.00 - 17.30 + 1 x Saturday a month working 09.00 - 17.00 (paid at time and a half) Training fulltime on site for the first 3 weeks whilst training, then hybrid 2 days on site and 3 days WFH **Responsibilities: Customer Services Advisor** - Respond...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact...

  • Customer Service Advisor

    1 day ago

    Milton Keynes, United Kingdom Redline Group Ltd Full time

    Are you a Customer Service Advisor - Sage looking for a new position?My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Mears Full time

    About the Role : As a Customer Service Advisor, you will be working alongside Milton Keynes Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£26,937.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£28,767.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    5 months ago

    Milton Keynes, United Kingdom National Express Full time

    We have a fantastic** **full time **opportunity for a Customer Service Advisor to join our team at** **Milton Keynes** Coach Station.** - This _**_onsite_**_ role will include shift work, on a _**_rolling rota on either _**_0_**_8:15am to 18:15pm and 09:15am to 19:15pm. _** The Customer Service Advisor role will put you in the centre of the hustle and...

  • Service Advisor

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Perrys Full time

    About the RolePerrys, one of the UK's largest Car Dealership Groups, is seeking an experienced Service Advisor to join their team at Perrys Citroen & Peugeot Milton Keynes. As a Service Advisor, you will be responsible for meeting and greeting customers, booking vehicles into the workshop, and supporting the after-sales function.Key ResponsibilitiesMeet and...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Atlantic Data Ltd Full time

    **Client Support Advisor | £24,000pa (DOE) | Software Solutions | Milton Keynes** **About Atlantic Data** Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK. **Client Support Advisor** Joining our Client Support team, you’ll be...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Atlas Full time

    About The RoleWe are seeking a skilled Customer Service Helpdesk Advisor to join our team at Atlas Workplace Services in Milton Keynes.This is an exciting opportunity for a professional with excellent communication skills to deliver exceptional customer service and provide support to internal customers and sub-contractors.Key Responsibilities:Respond to...

  • Customer Service Advisor

    25 minutes ago

    Milton Keynes, United Kingdom Mears Full time

    About the Role : As a Customer Service Advisor, you will be working alongside Milton Keynes Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. A Customer Service Advisor within...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Personal Group Full time

    **Job Title**: Customer Service Advisor **Positions**: 2 (12 month FTC and Permanent Part Time) **Location**: Milton Keynes - Hybrid (3+2) **Salary**: £22500 - £24000 DOE **Contract Type: 12 month - Fixed Term Contract** If the answer is 'Yes', we want to hear from you! **What’s great about the role?** You will join and be part of an energetic and...