Service Advisor
1 month ago
**VERTU VOLKSWAGEN NOTTINGHAM SOUTH**
Here at Vertu Volkswagen Nottingham South we have a fantastic opportunity for a Service Advisor to come and join our team and help deliver the outstanding customer service that represents this brand. If you would like the opportunity to join one of the largest Motor Retailer's in the UK, then this could be the role for you
We are offering a basic salary of £27,500 with an OTE of £30,000
We are now offering a compressed working week meaning you will work your full time hours over 4 days. You will get a set day off every week while enjoying all the same benefits of working 5 days. This is a fantastic opportunity to work in a role you love while benefiting from a work/life balance that works for you.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role we are looking for you to have previous customer service advisor experience, ideally gained from within the automotive industry, but this is not essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 20 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
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