House Manager

3 weeks ago


Cobham, United Kingdom McCarthy Stone Full time

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for a House Manager to join our team at Holly Place in Cobham, Surrey. This is a fantastic modern estate consisting of 24 retirement living apartments that was built in 2018.

Hours: 25 hours per week, Monday to Friday. We can be flexible around school hours if required. Either 8am to 1pm, 8.30am - 1.30pm, 9am - 2pm or 9.30am - 2.30pm depending on your preference.

**Salary**: £11.30 per hour

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.

About the role of a House Manager

Some of the House Managerduties within this role include:

- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
- Being the 'face’ of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
- Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
- Excellent communication skills with a real "can do" attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts.


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