1st Line Support

3 weeks ago


Blackburn, United Kingdom Digital Waffle Full time

**1st Line Support**:
**Job details**:

- Posted 20 July 2023
- Salary £20000 - £24000 per annum
- LocationBlackburn
- Job type Permanent
- DisciplineInfrastructure
- ReferenceHB-7-3
- Contact NameHolly Blaylock

**Job description**:
**Role: 1st Line Support**

**Location: Blackburn**

**Salary: up to £25k DOE**

As a 1st Line Support Representative, your primary responsibility will be to provide excellent customer service by answering incoming calls, resolving basic technical issues, and performing general administrative tasks. You will be the first point of contact for our clients, ensuring that their inquiries and concerns are handled promptly and efficiently. This position requires a customer-centric mindset, strong communication skills, and the ability to multitask effectively.

**Responsibilities**:

- Handle incoming calls from clients, addressing their technical queries, troubleshooting basic issues, and providing appropriate solutions.
- Log all customer interactions accurately and promptly into our ticketing system, ensuring that all relevant details are recorded for future reference.
- Perform administrative tasks such as data entry, maintaining customer records, and updating relevant documentation.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Provide excellent customer service by displaying professionalism, empathy, and patience in all interactions.
- Follow established procedures and guidelines to ensure consistent service delivery.
- Continuously update your knowledge and skills to stay abreast of new technologies and industry trends.

**Requirements**:

- Previous experience in a customer service or helpdesk role is preferred.
- Strong verbal and written communication skills with a professional telephone manner.
- Ability to quickly grasp technical concepts and troubleshoot basic technical issues.
- Proficient in using ticketing systems and other administrative tools.
- Excellent multitasking and time management abilities.
- Strong attention to detail and accuracy.
- A team player who can also work independently when required.
- Basic knowledge of IT infrastructure, software, and hardware would be an advantage.


  • Relief Support Worker

    4 weeks ago


    Blackburn, United Kingdom Creative Support Full time

    Job Reference: 66992 Posted: Thursday 17th August 2023 Closing Date**:Friday 1st September 2023** **£11.00 per hour plus accrued holiday credit** **Blackburn, Lancashire** *** **Relief/Bank** Are you looking for a diverse role that is fun, stimulating and rewarding every day? Creative Support is looking for a warm, reliable and proactive Relief...

  • IT Support Engineer

    4 weeks ago


    Blackburn, United Kingdom The Huntsmith Limited Full time

    My global client based in Bluckburn has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - Active Directory - Password resets, adding new users - Windows 10...

  • 1st Line Service Desk

    3 weeks ago


    Blackburn, United Kingdom Concept Resourcing Full time

    **IT Support Analyst** - **Entry Level applicants welcome!** **Up to £21k + benefits** **Blackburn, East Lancashire (commutable from Preston, Bolton, Blackpool)** **_ Do you want to start a career in tech?_** **_ Do you enjoy building your own computers?_** **_ Have you done an IT course / degree and just need a foot in the door...

  • Sales Support

    1 day ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    2 weeks ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    2 days ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new company A growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...


  • Blackburn, United Kingdom PROMETHEAN LIMITED Full time

    At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in...


  • Blackburn, United Kingdom PROMETHEAN LIMITED Full time

    At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.Our company is rooted in...


  • Blackburn, United Kingdom French Selection Full time

    Blackburn Ref: 4144TT **COMPANY PROFILE** Our client is a well-established and innovative tech company with international operations **RESPONSIBILITIES** **Trilingual Technical Customer Support (Spanish and French)** **Salary: £27,900 pa** **Location: Blackburn** At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton,...


  • Blackburn, United Kingdom French Selection Full time

    Blackburn Ref: 4144TT1 **COMPANY PROFILE** Our client is a well-established and innovative tech company with international operations **RESPONSIBILITIES** **Spanish Speaking Technical Customer Support** **Salary: £27,900 pa** **Location: Blackburn** At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston,...

  • IT Technician

    2 months ago


    Blackburn, United Kingdom DCS Recruitment Full time

    My client is a leading manufacturing company, looking for an **IT Technician** to provide 1st line technical support to various offices across the UK. You will act as first line defence and first point of contact for internal staff to provide 1st time fixes to known fixes. You will be highly proficient in **Windows Desktop** technologies, including...

  • IT Technician

    4 weeks ago


    Blackburn, United Kingdom DCS Recruitment Full time

    My client is a leading manufacturing company, looking for an **IT Technician** to provide 1st line technical support to various offices across the UK. You will act as first line defence and first point of contact for internal staff to provide 1st time fixes to known fixes. You will be highly proficient in **Windows Desktop** technologies, including...

  • Line Operative

    1 week ago


    Blackburn, United Kingdom Accrol Group Full time

    **Line Operatives** **Blackburn - Gamma site** **Salary: £11.10 per hour** **Full time - 2 days, 2 nights, 4 off** Here at Accrol, we’re looking for a number of motivated Line Operatives to join our busy team in Blackburn! Always keeping Accrol’s principles and health and safety polices at the forefront of your mind, you’ll work collaboratively...


  • Blackburn, United Kingdom ivolve Care and Support Full time

    **Location**: Blackburn, Lancashire **Shifts**:40 hours per week - Monday to Sunday on a rota basis **Pay Rate**: £10.92 - £11.30 per hour **(increasing to £11.44 - £11.70 per hour on 1st of April)** **Sponsorship**: This service does not provide support for Sponsorship at this time. **About You** Care experience is not essential but being...


  • Blackburn, United Kingdom Select Support Partnerships Ltd Full time

    Senior Support Worker Job Purpose: - To take a lead role in supporting Service Users in their own homes and in the community through person centered approaches in line with their individual support plan - To provide flexible and supportive services to maximise Service User independence - To work within the context of Select Support Partnerships policies...

  • Line Operative

    2 weeks ago


    Blackburn, United Kingdom Accrol Papers Ltd Full time

    Line Operative Blackburn £12.00 per hour Full time - 2 days, 2 nights, 4 off Here at Accrol, we’re looking for a Line Operative to join our busy team in Blackburn! Always keeping Accrol’s principles and health and safety polices at the forefront of your mind, you’ll work collaboratively to ensure the efficient running of a designated area of the...

  • Line Operative

    3 days ago


    Blackburn, United Kingdom Accrol Papers Ltd Full time

    Line Operative Blackburn £12.00 per hour Full time - 2 days, 2 nights, 4 off Here at Accrol, we’re looking for a Line Operative to join our busy team in Blackburn! Always keeping Accrol’s principles and health and safety polices at the forefront of your mind, you’ll work collaboratively to ensure the efficient running of a designated area of the...

  • Line Operative

    3 days ago


    Blackburn, United Kingdom Accrol Papers Ltd Full time

    Line Operative Blackburn £12.00 per hour Full time - 2 days, 2 nights, 4 off Here at Accrol, we’re looking for a Line Operative to join our busy team in Blackburn! Always keeping Accrol’s principles and health and safety polices at the forefront of your mind, you’ll work collaboratively to ensure the efficient running of a designated area of the...

  • Senior Support Worker

    2 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom Select Support Partnerships Ltd Full time

    Senior Support WorkerJob Purpose: To take a lead role in supporting Service Users in their own homes and in the community through person centered approaches in line with their individual support plan To provide flexible and supportive services to maximise Service User independence To work within the context of Select Support Partnerships policies and...


  • Blackburn, United Kingdom Travel Trade Recruitment Full time

    Investigate customer queries by providing 1st line support and assist customers with general system queries across multiple travel technology products. My client is a leading provider of travel technology services to the travel industry is seeking a innovative, dynamic individual to join their established team. Someone with a keen eye for detail with a...