Spa Receptionist

4 months ago

Cardiff, United Kingdom voco Full time

**voco St David's Cardiff have a fantastic opportunity for a Spa Receptionist to join our Cardiff Bay 5-star hotel on a Full Time contract**

You will earn £11.00 per hour - equal to £22,880 salary

**To succeed as a Spa Receptionist, you will need**:
Our Spa Receptionist will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product.
- To be passionate about delivering great service and be guest focused
- Previous experience in a guest facing role
- A passion for spa and wellness
- Attention to details and ability to multitask duties
- Knowledge of spa booking systems preferred but not necessary
- Flexibility to work varied hours to include evenings and weekends
- Experience with handling guests queries and complaints
- To be willing to learn new things and work as part of a wide hotel team

As a Receptionist you will work to ensure the maintenance of spa and pool facilities ensuring health and safety standards are met and obtain and record all relevant guest details including contact details, medical history, and payment details.

At voco® everyone’s a host, if there’s one thing we know, it’s that a great host is at the heart of every great stay as we understand what our guest wants by delivering easy-going but attentive service.

**Our Spa Receptionist enjoy a range of perks including**:

- Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - **which means global opportunities**.
- **No zero-hour contracts **Our contracts come with GUARRANTEED hours****:

- **Part and full-time roles available**:

- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required
- Taxi subsidy for shifts starting/ending between 23:00-06:00.
- Subsidised childcare support
- Meals whilst on duty
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores - all the way from retail to cinema
- Access to our fully funded Employee Healthcare Service 24-7 offering advice and support
- Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme

**You must meet the legal requirements to work in the UK**.

**_ About voco St David's Cardiff_**
- Set on Cardiff Bay's waterfront, voco® St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco® St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings and celebrations alike._

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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