Telecare Call Handler

6 months ago

South Tyneside, United Kingdom All Temps Recruitment Full time

We are seeking four people to support people within the borough of South Tyneside to improve or maintain their independence in their own homes.

The role is telephone based, experience in Telecare is not essential as full training will be given.

Initially for 5 months, you will be working across 7 days per week on a rota system full and part time posts up to 35 hours per week. Hours will be between 8am and 8/9pm, your shifts will however be known in advance of you starting.

**The Role**
- To receive and answer calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritising responses where necessary.
- To assess and identify the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there maybe a degree of impairment or communication difficulties.
- To initiate appropriate action e.g., contacting emergency or medical services, key-holder or maintenance services in accordance with guidelines on confidentiality and security, ensuring situations are resolved satisfactorily.
- To ensure all physical responses requested are completed within 45 minutes.
- To write succinct objective call reports and take the correct reporting action for that customer and call type.
- To take responsibility for addressing all faults and failures, liaising with contractors to limit service disruption to customers, instigating business continuity actions when necessary.
- To ensure vital information is efficiently passed on to the next shift.
- To escalate promptly any equipment malfunctions or concerns relating to the service outside of your remit to the Senior Assistive Technology Officer of the Service.
- Record on the appropriate system all stock allocations.
- Complete reviews / maintenance of equipment within people’s homes and record outcomes on the required system.
- Complete recycling of equipment as requested (daily).
- Record all referrals on the required system.
- Undertake administration duties to ensure compliance with organisational and administration requirements

**The person**
- Excellent telephone skills with clear telephone voice
- Educated to minimum of GCSE ‘C’ or equivalent in Maths and English Language or demonstrate basic literacy and numeracy skills.
- Able to demonstrate ability to learn control software / database packages quickly and effectively.
- Experience of working with a range of Microsoft packages including Outlook, Excel and Word.
- Experience in a role requiring provision of a high standard of customer service to the public.
- Proven administrative ability in Microsoft and Outlook
- Ability to work independently and on own initiative whilst operating as a committed team member.
- Ability to cope with competing demands and to prioritise tasks effectively under pressure, whilst maintaining a positive attitude.
- Effective communication skills in all forms and the ability to empathise with vulnerable customers.
- An understanding of the needs of older or vulnerable people is desirable
- An understanding of housing management practices is desirable but not essential

  • Administration Assistant/call Handler

    5 months ago

    South Shields, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To provide administrative / call handler support to the teams over 7 days per week between the hours of 8am and 8pm. To provide an administrative service to Recovery at Home South Tyneside and Sunderland supporting the delivery of an efficient and effective service to patients, service...

  • Materials Handler

    6 months ago

    South Normanton, United Kingdom Recruit 2 You Full time

    Recruit 2 You are currently working with an innovative manufacturing company based in South Normanton, Alfreton. Currently, they are looking for a Stockyard Materials Handler, this is permanent full-time work with shift patterns available Rotating Days and Afters! The purpose of the new Stockyard Materials Handler will be to support the daily functions of...

  • Materials Handler

    5 months ago

    South Normanton, United Kingdom Recruit 2 You Full time

    Recruit 2 You are currently working with an innovative manufacturing company based in South Normanton, Alfreton. Currently, they are looking for a Materials Handler, this is permanent full-time work with shift patterns available Rotating Days and Afters! The purpose of the new Stock Controller will be to support the daily functions of stockyard operations...

  • Customer Service Account Handler

    4 hours ago

    South East, United Kingdom Adecco Full time

    Customer Service Account HandlerMedwaySalary: £24k-£28k DOEMonday to Friday (No Weekend Working) 8.30AM-5PMOur client is looking for a Customer Service Account Handler. This role offers more than just a job. It's an exciting opportunity with clear career progression. You are able to progress and develop your skills leading a small group of account...

  • Mobile Responder

    5 months ago

    South Shields, United Kingdom BDS Recruitment Full time

    The post holder will work from home and respond to emergency call outs and welfare checks to older adults in sheltered housing schemes or dispersed properties. The service supports clients who have had telecare equipment installed. The role holder will respond to calls that have been screened and triaged and an operator feels a physical response is required....

  • Sheltered Housing Responder

    5 months ago

    South Shields, United Kingdom BDS Recruitment Full time

    The post holder will work from home and respond to emergency call outs and welfare checks to older adults in sheltered housing schemes or dispersed properties. The service supports clients who have had telecare equipment installed. The role holder will respond to calls that have been screened and triaged and an operator feels a physical response is required....

  • Customer service advisor

    4 weeks ago

    South Shields, United Kingdom CV-Library Full time

    We are looking for a Customer Service Advisor to join the team of a well established organisation in th South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector. Customeer Service Advisor Monday to Friday £13-14ph paid weekly South Tyneside (NE32) Temporary As a Customer...

  • Customer service advisor

    3 days ago

    South Shields, United Kingdom Think Recruitment Full time

    We are looking for a Customer Service Advisor to join the team of a well established organisation in th South Tyneside area, offering a temporary position and the chance to gain even more experience in the customer service sector.Customeer Service AdvisorMonday to Friday£13-14ph paid weeklySouth Tyneside (NE32)Temporary As a Customer Service Advisor, your...

  • Telehandler

    3 days ago

    Beach, South Gloucestershire, United Kingdom CV-Library Full time

    Job Title: Telehandler Work until Xmas - (phone number removed) Salary: £19.00 - £20.00 Per hour CIS  Job Duties: As a Telehandler, your primary responsibility will be operating a telescopic handler to move materials on construction sites. You will be required to safely transport materials, equipment, and goods to various locations...

  • Customer Service Advisor

    3 weeks ago

    South Nutfield, Surrey, United Kingdom CV-Library Full time

    Customer Services Advisor Wanted! 🌟 Are you a customer service pro looking for an exciting new role? Join a dynamic health tech company in Redhill and make an impact in a rapidly growing team! Why Apply? 💰 Salary: ~£25,000 🕒 Hours: Mon-Fri, 9:00-5:00 📍 Location: Redhill (own transport needed) Perks You’ll...

  • Customer Service Advisor

    3 days ago

    South Nutfield, Surrey, United Kingdom YourRecruit Full time

    Customer Services Advisor Wanted! Are you a customer service pro looking for an exciting new role? Join a dynamic health tech company in Redhill and make an impact in a rapidly growing team!Why Apply? Salary: ~£25,000 Hours: Mon-Fri, 9:00-5:00 Location: Redhill (own transport needed)Perks You’ll Love✨ 24 days holiday + bank holidays✨ Workplace...

  • Regional Support Executive

    7 days ago

    South Shields, United Kingdom Lets Recruit Limited Full time

    Job DescriptionAbout Us:SortRefer, a division of Sort Group, is a leading online portal providing mortgage brokers and intermediaries with access to a comprehensive range of conveyancing and property-related services. Our platform is designed to streamline the property transaction process, offering efficient solutions to support our clients' needs.Role...

  • Customer Service Administrator

    1 month ago

    South Nutfield, Surrey, United Kingdom CV-Library Full time

    Join a Growing Team as a Customer Services Specialist! �? Are you a customer service superstar looking for your next adventure? Do you thrive in a friendly, supportive environment? If so, we have the perfect opportunity for you! About Our Client: Our client is an innovative health tech company on the brink of rapid expansion. They’re looking...

  • Customer Service Administrator

    4 days ago

    South Nutfield, Surrey, United Kingdom YourRecruit Full time

    Join a Growing Team as a Customer Services Specialist! ?Are you a customer service superstar looking for your next adventure? Do you thrive in a friendly, supportive environment? If so, we have the perfect opportunity for you!About Our Client:Our client is an innovative health tech company on the brink of rapid expansion. They’re looking for a Customer...

  • Customer Service Specialist

    2 months ago

    South Nutfield, Surrey, United Kingdom CV-Library Full time

    Join a Growing Team as a Customer Services Specialist! 🌟 Are you a customer service superstar looking for your next adventure? Do you thrive in a friendly, supportive environment? If so, we have the perfect opportunity for you! About Our Client: Our client is an innovative health tech company on the brink of rapid expansion. They’re looking...