Sales and Support Advisor

4 weeks ago


Gillingham, United Kingdom The JCB Group Full time

We are currently looking for a Sales & Service Support Advisor to join our busy team based at High street Rainham, Kent.

The Role

Due to the success of our Customer Retention Team, we are expanding the teams remit to call customers whose Service & MOT's are due in addition to contacting both Finance and Motability customers to arrange for account reviews.

The JCB Group prides itself on its excellent customer service and therefore, the team is essential in offering customers various touch points across their customer ownership within the JCB Group.

Your role is key to giving a great impression and professional customer experience.

About You

To be considered for this role, you must have a passion for delivering great customer service, be friendly and approachable and have a positive and willing attitude. A polite and courteous, yet friendly telephone manner is essential, plus a willingness to learn about the brands and promotions we offer. Although based in Rainham, you will be dealing with customers of all our branches and brands throughout Kent and Sussex.

About the JCB Group

The JCB Group is a family-run business with 17 sites across Kent, Sussex and Essex, covering 15 brands: - Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, CUPRA, Citroën, Kia, Renault, Dacia, Mercedes-Benz Vans, Mitsubishi, SEAT, ŠKODA and SsangYong

So what will we do for you?

We will provide you with a great working environment with supportive colleagues and management. You will receive on-the-job and manufacturer training to ensure you are working to the best of your ability, within statutory guidelines and developing your skills fully. You will get a competitive holiday allowance, the opportunity to purchase new and used vehicles at really competitive prices and will have access to discounts at hundreds of retailers through our employee rewards portal. Many of our staff have worked for the company for many years and progressed their careers to varied roles within the organisation.

**Job Type**: Part-time
Part-time hours: 28 per week

**Salary**: £18,408.00 per year

**Benefits**:

- Employee discount
- Store discount

Schedule:

- No weekends

Ability to commute/relocate:

- Gillingham, ME8 7JB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Gillingham, ME8 7JB

Reference ID: Customer Retention


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