Involvement Coordinator

To co-ordinate the involvement of people with lived experience, otherwise known as Lived Experience Consultants (LEC), as part of the Patient Experience and Involvement team. Making sure that Lived Experience Consultants are involved in shaping, improving, delivering and evaluating services.

The post holder will work closely with staff to recruit, retain, reward and recognise the importance of involving people with lived experience in service delivery and transformation. To regularly work in partnership with staff in particular volunteer leads, and services user and carers across the Trust to carve new involvement opportunities and maintain strong co-productive relationships.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

**Across the whole of the region we provide**:

- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
- To coordinate the activities of Lived Experience Consultants (LEC)
- To record Trust wide activities and projects that involve Lived Experience Consultants
- To support the Patient Experience Manager with populating reports and presenting data in relation to involvement activities
- To support the Patient Experience Manager when future planning and delivering against projected milestones
- To promote Involvement opportunities across the system utilising Trust communication channels
- Organise events that are meaningful, engaging and that promote and showcase the influence of Lived Experience Consultants as well as providing sufficient recognition
- To work with the Patient Experience Manager with delivering the involvement elements of the Service User and Carer Involvement strategy
- Work with Trust services to create further opportunities for involvement
- Work alongside the Resourcing team to support with the recruitment of Lived Experience Consultants
- Support services with developing existing roles for localised involvement of people with lived experience
- Support Trust staff to ensure Lived Experience Consultants are involved regularly and are valued for their input
- To promote recognition and value for involving people with lived experience in the day to day running of services
- Participate in the safe and effective recruitment and selection of Lived Experience Consultants
- Source new training opportunities for Lived Experience Consultants
- Connect locally with other Black Country partners to share learning and best practice
- To organise regular meetings and recognition events for Lived Experience Consultants
- Collate relevant information on Lived Experience Consultants and associated activity within the Trust ensuring records and database information is accurate and updated in a timely manner
- Ensure that Lived Experience Consultants are aware of the Trust’s policies and procedures.
- To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a high quality patient experience and involvement service