Band 2 Ward Clerk

3 months ago

Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
**Main duties, tasks & skills required**:
As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer service, taking a lead role in maintaining accurate patient notes, filing, and inputting data on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the wards multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard and IT skills with a high level of accuracy and the ability to work individually and as part of a team.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of using IT systems

**Desirable**:

- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Ability to travel to multiple sites
- Ability to handle cash & valuables
- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

  • Band 4 Ward Clerk Team Leader

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for an enthusiastic individual to take on the role of Ward Clerk Team Leader based at Good Hope Hospital. This role will help support the Ward Clerks under the line management of the Patient Administration department - Health Informatics. The post holder will be required to operationally line manage a...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic Ward Clerk to join our busy Administration team at Good Hope Hospital. The post holder will need to be able to demonstrate excellent communication skills, be patient focused and have a positive attitude. In addition, they require an excellent telephone manner and good IT skills, with the ability to handle a...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is a 37.5 hours per week post, working 11.5 hour shifts on an unpatterned roster these could be days or nights 7 days a week including weekends and bank holidays. Please note that these hours and days are non-negotiable due to the service need of the ward area. **Main duties, tasks & skills required**: As a Ward Clerk you are first...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is a 14 hours per week position, working four shifts on/ four shifts off on a seven week rolling rota working 4pm - 8pm. The hours and days are non-negotiable due to service need. **Main duties, tasks & skills required**: As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for a dynamic Ward Clerk to join our busy Administration team at Good Hope Hospital. The post holder will need to be able to demonstrate excellent communication skills, be patient focused and have a positive attitude. In addition, they require an excellent telephone manner and good IT skills, with the...

  • Band 2 Ward Clerk

    3 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for a dynamic Ward Clerk to join our busy Administration team at Good Hope Hospital. **Main duties, tasks & skills required**: The post holder will need to be able to demonstrate excellent communication skills, be patient focused and have a positive attitude. In addition, they require an excellent...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: To provide administrate support to the ward and provide first point of contact to all users of the service. Support and assist nursing staff in the day to day management of the ward, contribute to the care environment and carry out general administrative duties **Main duties, tasks & skills required**: - To welcome patients and visitors to...

  • Ward Clerk

    3 months ago

    Sutton Coldfield, United Kingdom Spire Healthcare Full time

    **Spire Little Aston Hospital - Ward Clerk Customer Service, Administration - Permanent - Full time** **£22,327.50 per annum plus Extensive Benefits Spire Little Aston Hospital are looking for a Ward Clerk to join their established team at their hospital located in Little Aston, Sutton Coldfield. This is a great opportunity for someone with a background in...

  • Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom Spire Healthcare Full time

    **Ward Clerk | Administration | Customer Service | Spire Little Aston, Sutton Coldfield | Full Time | Permanent | £20,397 per annum FTE plus Excellent Benefits** Spire Little Aston, Sutton Coldfield are expanding the scope of services we offer our patients and as such we’re looking for a Ward Clerk to join our friendly team. This role will be responsible...

  • Band 2 Ward Clerk

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    **1.Communication**: Accurately record telephone messages and other enquiries and refer as appropriate. Provide effective communication and problem solving both face to face and via telephone. Deal effectively with other departments, making appointments and booking transport. Liaise with bed management and the admissions department with regards to patient...

  • Ward Clerk Team Leader

    3 months ago

    Sutton Coldfield, United Kingdom Spire Healthcare Full time

    **Ward Clerk Team Leader | Administration | Customer Service | Spire Little Aston, Sutton Coldfield | Full Time | Permanent | Excellent Benefits** Spire Little Aston, Sutton Coldfield are expanding the scope of services we offer our patients and as such we’re looking for a Ward Clerk Team Leader to join our friendly team. This role will be responsible for...

  • Bank Ward Clerk

    4 months ago

    Sutton, United Kingdom Spire Healthcare Full time

    **Bank Ward Clerk | Spire St Anthony's Hospital | Customer Service | Sutton | Flexible Working** Spire St Anthony's Hospital are looking for a Ward Clerk to join their established team on the bank at their hospital located in Sutton. This is a great opportunity for someone with a background in customer service who is IT literate and looking for flexibility...

  • Ward Clerk

    4 months ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    Seeking an enthusiastic and motivated individual to become an integral part of our team as a Ward Clerk. This is a permanent position, offering 15 hours per week, every Thursday and Friday. As a Ward Clerk, your primary objective will be to provide unwavering support in delivering the highest quality patient care. Your personal dedication and commitment to...

  • Band 2 Ward Catering Operative

    3 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: The catering department at Good Hope Hospital has 3 permanent positions available working as Ward Catering Operatives. Post 1: 37.5 hours Post 2: 21 hours Post 3: 18 hours The work involves preparation, handling and serving of foods across all areas of the Catering department and associated hospital sites. The post holder will require...

  • Ward Clerk

    4 months ago

    Sutton, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The West Wing Clinical Research Centre The principal function of the WWCRC may be broadly defined as a dedicated clinical research facility for patients undergoing treatments on a clinical research protocol and who require supportive procedures whilst on a clinical research protocol which is based at the sutton site. It also facilitates adherence to the...

  • Ward Clerk/receptionist

    4 months ago

    Sutton-In-Ashfield, United Kingdom Sherwood Forest Hospitals NHS Foundation Trust Full time

    We are currently looking for an enthusiastic, highly motivated Ward Clerk/Receptionist to join our Same Day Emergency Care unit (SDEC) and Short Stay Unit (SSU) in the Urgent and Emergency Care division. **You must**: - Have the ability to manage an ever-changing fast paced workload. - Have excellent communication skills. - Be able to manage and prioritise...

  • Healthcare Assistant

    3 months ago

    Sutton Coldfield, United Kingdom Spire Healthcare Ltd Full time

    Healthcare Assistant - Wards | Band 2/3 equivalent | Spire Little Aston | Sutton Coldfield | Full Time Due to expansion in our services, Spire Little Aston Hospital has an exciting opportunity for a healthcare assistant to join their friendly and welcoming Ward department and team on a full time or part time basis. The successful applicant will work in a...

  • Band 5 Pharmacy technician

    4 weeks ago

    Sutton Coldfield, United Kingdom Day Webster Full time

    Position: Band 5 Pharmacy technicianLocation: WolverhamptonRate of pay: £18-21Day Webster are currently recruiting a band 5 Pharmacy technician with hospital ward experience and Specific accreditation for a hospital based in WolverhamptonOur client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern...

  • Band 5 Pharmacy technician

    2 months ago

    Sutton Coldfield, United Kingdom Day Webster Full time

    Position: Band 5 Pharmacy technician Location: Wolverhampton Rate of pay: £18-21 Day Webster are currently recruiting a band 5 Pharmacy technician with hospital ward experience and Specific accreditation for a hospital based in Wolverhampton Our client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift...

  • Band 3 Ward Services Co-ordinator

    4 months ago

    Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Ward 17 is an elective orthopaedic ward where patients come in from home for their surgery. We are an already well established ward who would welcome someone into this unique role within the ward team. They will need to ensure the ward is stocked and ensure stock such as pharmaceuticals are rotated to ensure mínimal waste and keeping...