Guest Services Assistant

3 days ago


Sheffield, United Kingdom Kenwood Hall Hotel Full time

Do you love hospitality? Then we have the perfect opportunity for you

We have a fantastic position of Guest Services Assistant at our stunning hotel.

Kenwood Hall Hotel is part of the Mercure brand and with such a fantastic brand you better believe the benefits are fantastic too

We love to invest and develop our team so there is always potential for progression, be it at Kenwood Hall or one of our other beautiful properties.

Part of the Accor family and located on the outskirts of the city centre, Kenwood Hall is a leading four-star hotel in Sheffield City Centre. With 114 bedrooms, a Leisure Club & Spa, as well as 12 acres of beautiful grounds, Kenwood Hall is a magnificent historic building and an ideal venue for a wide range of conference, banqueting and celebrations.

Job Responsibilities:
To ensure that the requests of our guests are fully met, with a positive, helpful, ‘can-do’ attitude.

To support each department as business requires. This will include completing tasks and duties in; Reception - Day & Nights (additional pay on nights), Bar, Restaurant and Spa Reception (depending on your rota).

To ensure all accounting and billing procedures as laid down by Hotel Management are adhered to at all times.

To liaise with other departments in and around the hotel.

To deal with any guest feedback in a polite and pleasant manner, with any complaints being resolved wherever possible.

To ensure that all the relevant enquires are passed onto the relevant departments.

Previous experience of working in a hotel is essential

**Job Types**: Full-time, Permanent

**Salary**: £19,605.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £19,126.00-£25,655.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme


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