Quality Assurance Specialist
5 months ago
On behalf of a market leading tour operator, we are recruiting a Quality Assurance Support Specialist to join a highly dynamic, growing, and successful organisation on a hybrid basis. If you have experience as a Quality Assurance Specialist or a genuine passion to help improve a contact centre, we would love to hear from you It is essential that you are target driven, motivated, passionate, and confident, with a real desire to help others improve.
This is a hybrid working opportunity with shift patterns falling between 9am and 6:30pm Monday to Friday. There will be an expectation to attend the office in London on the odd occasion
The successful Quality Assurance Specialist will:
- Be focused and drive to achieve targets in a contact centre environment.
- Maintain a positive mindset and motivated to overcome challenges and objections.
- Be highly organised and able to manage your own dairy and administration duties.
- Develop and ensure the level of sales calls meet standards.
- Attend meetings with senior managers and relay feedback and where coaching can be implemented.
- Creating reports on certain trends within the operation
Expertise, Skills, and Experience:
- Contact centre experience (Sales and/or Customer Service)
- Detail-orientated with high levels of accuracy.
- Great communicator and able to work as part of a team.
- Organised and prepared
- Understanding call centre operations and how to implement strategies to improve.
- Background in the travel industry would be an advantage.
You will receive an excellent pension scheme, private health insurance and an amazing staff travel programme (including 2 confirmed flight tickets when you start, unlimited stand by flight tickets, heavy discounts on tours, cruises, and all-inclusive packages).
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Holborn, Greater London: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Quality assurance: 3 years (preferred)
Work Location: In person
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