Food Service Assistant

2 weeks ago

Nottingham, United Kingdom Sodexo Full time

Job Introduction
***About the role**

At Sodexo, we are passionate about food and we place our customers at the heart of everything we do. To provide this excellent service, we have a team of passionate** Food Service Assistants** behind us, and we currently have a vacancy to join us at *****

Being the first face many of our colleagues and visitors will see, you’ll be a role model when it comes to what great service will look like. You’ll have a flair for delicious beverages, assist with the preparation and serving of our vibrant cafe menu and ensure that all working areas are kept clean and tidy.

**A few things about you**

We want you to bring your great communication skills, strong teamwork ethos and your positive can-do attitude with you when you join us. Don’t forget your 5-star customer service too Be exceptional in the moments that mattercustomers will always remember how you made them feel.

It would be great if you had previous experience in a similar role but, don’t worry if you don’t as we’d still love to hear from you Your willingness to learn new skills will ensure you become a fantastic asset to our brilliant team. This is a great opportunity for someone looking for a career starting position as we can help and assist you throughout your journey with Sodexo.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises so it is vital that you will champion this.

Main Responsibilities
- To be responsible for the cleanliness of the kitchen, dining area, café and comply with specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service.
- To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Nottingham RC or other controlled areas.
- To deliver the highest standards of customer service
- To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
- To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily weekly, quarterly and annual tasks.
- To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include all areas at HMRC Nottingham
- To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Food Services Supervisor, only after correct training has been given.
- Report any maintenance issues immediately to include equipment that is faulty, or any risks or hazards identified.
- To ensure that the appropriate safety signage is used at all appropriate times e.g., wet floor signs to ‘warn’ customers were possible.
- To ensure that Cleaning stores are kept clean and tidy, and equipment is stored correctly and safely at all times.
- To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
- To ensure you wear all personal protective equipment provided and specified for the tasks
- Ensure that the Company's standards of cleanliness are achieved and maintained in pot wash, fixtures and fittings, pots, pans, cutlery, crockery, glassware, storage area etc.
- Ensure the cleanliness and tidiness of the kitchen and stores
- Ensure temperatures of chilled and frozen goods are checked and recorded upon arrival
- Put delivered goods into storage once checked
- Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’.
- To clear and refill catering stations to include replenishing tea, coffee milk and sugar when necessary
- To operate till as per training given, to include cashing up
- To follow Profit protection procedures
- To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food Safety, COSHH, Cleaning methods, HACCP, Cleaning Training and Site Specifics Procedures.
- To deal with any complaints / issues from customers immediately and report directly to Food Services Supervisor.
- To participate actively within team meetings in order to develop ideas to enhance service offer.
- To be flexible to work additional hours in order to cover holiday and sickness within the team.
- To assist, where necessary, including the receipt, despatch and movement of stores, furniture
- To assist with the lifting and movement of furniture within a team or at preparation for meetings
- To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
- To complete any paperwork pertinent to the area of work
- To offer excellent customer service to all customers
- Secure working area at the end of the working day.
- It should be noted that this document

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