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Service Delivery Agent
2 months ago
**Job Description**:
**Service Delivery Agent (Customer Service/ Admin within a warehouse environment)**
**Birmingham**
**Temp - Perm**
**£12.50 per hour**
**Immediate Start**
**About the Company**:
A global Supply chain and Logistics solutions company is looking for a Service Delivery Agent to join their team on a Temp - Perm basis immediately.
If you have worked with logistics/ manufacturing previously within a Customer Service and Administration position, please read on.
**Duties of the Service Delivery Agent**:
- Manage inbound deliveries, transfer of related information back to customer and resolve any related issues.- Play an active role in internal and external weekly sync meetings and complete relevant actions- Work with nominated clients to develop an understanding of their needs and ensure they are met.- Liaise with other departments to progress any ad hoc operational and transport requirements.- Liaise with other departments to resolve customer queries.- To adhere to all Security, Health & Safety and housekeeping policies and processes.- Liaise with end-customers on booking slots and delivery dates.Query Resolution
- Investigate and resolve any customer queries in relation to the day-to-day business and escalate issues to the responsible Account Manager where applicable- Support the operational team with overall process knowledge and customer requirements**Previous Skills and Experience**:
- Client and customer orientated attitude- Hands on mentality and ability to step in in all parts of the process.- Comfortable when dealing with complex multi department situations.- Able to communicate effectively through both oral and written methods, in a range of situations.- Ability to demonstrate commitment and flexibility.- Ability to prioritize workload and deal with conflicting priorities.- Excellent administration skills- Ability to work to tight deadlines.- Able to work on your own initiative.- General PC Skills- Microsoft Office necessary. Good Excel, Outlook, and PowerPoint Skills- Ability to develop new skills and attendance of online trainings to improve skillset on CRM system- Self-starter and ability to work on own initiative.- Experience with SAP - “key user” on Service Delivery side- Organised and analytical**If you are interested in the above position and are available immediately or have a short notice period of up to 2 weeks, please “HIT APPLY” and upload your most recent CV. Thank you.
