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Veterinary Receptionist

4 weeks ago

Northwich, United Kingdom Northwich Vets Full time

**Veterinary Receptionist, Northwich Vets, Cheshire.**

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join our front of house team here at Northwich vets. The role will need to suit a confident, caring and highly efficient person who can work in a fast-paced environment and enjoys communicating with clients and colleagues.

**Responsibilities of job include**:

- Greeting our clients and their pets, always maintaining a professional and compassionate approach.
- Happy in handling difficult conversations
- Using our practice management system to arrive patients and book appointments.
- Confidence in diary management.
- Answering a high volume of incoming telephone calls, being the first point of contact when dealing with stressed and/or upset clients, dealing with the issues in a timely and compassionate manner.
- Taking payments inhouse and over the telephone.
- Discussing healthcare plans and general enquiries through out the day, allocating appropriately.
- Ensure waiting rooms are always maintained to a high standard of clinical cleanliness and kept inviting and fresh.
- Handling and dispensing medication (Once vet has dispensed with instructions) handing out to clients and answering any questions when needed.
- Welcoming and friendly manner.
- Must be enthusiastic and self-motivated.
- Experience working front of house or in a similar role would be beneficial.
- Enjoys human interactions.
- Strong communication skills with the ability to multi-task.
- IT literate.
- Works well in a team.
- Ability to work under pressure in a fast-paced environment.
- Positive personality.

If you share our passion for delivering outstanding pet care and first-class customer service and would like to join our team, we would love to hear from you.

**The role specifics are as follows**:

- 4.5 weeks holiday allowance (based on above hours) which increases with time of service.
- Competitive pay, experience dependent.
- Staff discounts.
- Company pension scheme.
- CPD encouraged.

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Northwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 5 years (required)
- Customer Service: 1 year (required)
- reception: 5 years (required)

Work Location: One location

Application deadline: 28/02/2023
Reference ID: Veterinary Receptionist

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