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Veterinary Receptionist

3 months ago

Northwich, Cheshire, United Kingdom Northwich Vets Full time

Veterinary Receptionist, Northwich Vets, Cheshire.


An exciting opportunity has arisen for a dedicated and enthusiastic individual to join our front of house team here at Northwich vets.

The role will need to suit a confident, caring and highly efficient person who can work in a fast-paced environment and enjoys communicating with clients and colleagues.


Responsibilities of job include:

  • Greeting our clients and their pets, always maintaining a professional and compassionate approach.
  • Happy in handling difficult conversations
  • Using our practice management system to arrive patients and book appointments.
  • Confidence in diary management.
  • Answering a high volume of incoming telephone calls, being the first point of contact when dealing with stressed and/or upset clients, dealing with the issues in a timely and compassionate manner.
  • Taking payments inhouse and over the telephone.
  • Discussing healthcare plans and general enquiries through out the day, allocating appropriately.
  • Ensure waiting rooms are always maintained to a high standard of clinical cleanliness and kept inviting and fresh.
  • Handling and dispensing medication (Once vet has dispensed with instructions) handing out to clients and answering any questions when needed.
  • Welcoming and friendly manner.
  • Must be enthusiastic and selfmotivated.
  • Experience working front of house or in a similar role would be beneficial.
  • Enjoys human interactions.
  • Strong communication skills with the ability to multitask.
  • IT literate.
  • Works well in a team.
  • Ability to work under pressure in a fastpaced environment.
  • Positive personality.


If you share our passion for delivering outstanding pet care and first-class customer service and would like to join our team, we would love to hear from you.


The role specifics are as follows:

  • 4.5 weeks holiday allowance (based on above hours) which increases with time of service.
  • Competitive pay, experience dependent.
  • Staff discounts.
  • Company pension scheme.
  • CPD encouraged.

Job Type:
Part-time

Part-time hours: 35 per week

Salary:
From £10.50 per hour

Benefits:

  • Company events
  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Northwich: reliably commute or plan to relocate before starting work (required)

Experience:

  • Receptionist: 5 years (required)
Customer Service: 1 year (required)

- reception: 5 years (required)

Work Location:
One location

Application deadline: 28/02/2023

Reference ID:
Veterinary Receptionist