Front of House

2 weeks ago

London, United Kingdom New London Architecture Full time

**Front of House**

**Salary**: £13.15 per hour

**Contract**:Part Time, Saturdays Only, 6.5 hours per week, fixed term for 6 months, (options for rolling contract).

**Main responsibilities**

The Saturday Front of House role will work within the Venues and Events team in front of house customer service and administrative duties as the face of NLA at The London Centre for all visitors and clients engaging with the space on a Saturday. The role will support the wider NLA event team with general administrative and operational tasks.

**Background**

The London Centre has been NLA’s home since April 2023, following a move from our previous venue, The City Centre. It is a place where our members, community groups and the public can explore, learn, and celebrate London’s built environment. It is also the base for our flagship programmes, including the London Festival of Architecture, _Don’t Move, Improve _and the London Real Estate Forum.

NLA at The London Centre includes a public gallery featuring scale models of London, an event space and the Changing Face of London exhibition. The project is in partnership with the City of London Corporation in support of its ‘Destination City’ strategy to attract more people into the Square Mile.

**Reports to**:Katharine Rankin, Senior Events Manager.

**Main duties and responsibilities**
- Opening and closing of the venue, exhibition and AV switch on/off
- Management of front desk and general enquiries
- Provide exceptional customer services to all visitors and NLA members
- Telephone reception duties and taking enquiries for the London Centre and NLA, including answering questions about venue hire, events and projects.
- Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance
- Working with facilities to ensure the smooth running of the venue if any issues arise on the day, or reporting maintenance issues to the Venues and Events team to pick up on
- Working with and overseeing FOH casual staff working with you each Saturday

**Person Specification**

**Essential Skills & Abilities**
- Clear and effective communication skills, both oral and written
- Previous experience as Front of House staff
- Proven ability to provide excellent customer service
- Working knowledge of Microsoft packages including Word, Excel and Outlook
- Ability to follow tasks through to completion.
- The ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines
- A flexible approach in terms of work, changes and participation
- Good team player
- Ability to take initiative; a self starter
- Willingness to learn

**Desirable Qualifications and Experience**
- Front of House experience
- Reception experience
- Administration duties

**Not Essential, But Appreciated**
- An Interest in built environment

Holiday: 25 days per year pro rated, part time equivilant (including Christmas closure) plus bank holidays. Holiday will be included in your hourly rate to equate to a total hourly payment of £14.74.

The normal working week is 6.5 hours, Saturday 10:30 to 17:30pm, including 30 minute unpaid lunch break.

We are happy to discuss the opportunity to work in addition to these hours as part of our casual part-time events and venues opportunities where casual hours are available to support the delivery of our programme of events and activities at our London Centre and other London venues.

**Equal Opportunity**

It is the policy of NLA to treat all employees, visitors, and job applicants fairly and equally regardless of their sex, gender, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, disability or union membership status.

Thank you for your interest in the Front of House position at NLA.

If you have any queries or questions about this opportunity please contact Danielle Rowland, HR Director to arrange an informal conversation.

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