IT Apprenticeship

Embark on an exhilarating journey to elevate your IT career, where the sky's the limit for your professional advancement

With a rich history of excellence spanning over 15 years, this team has established itself as a trailblazer in the field, forming impactful partnerships with a diverse range of organisations to tackle their unique business obstacles head-on. Offering a comprehensive suite of cutting-edge services—from top-tier IT Support to future-proof Cloud Computing and robust Data Backup solutions—they are your one-stop destination for all things tech.

Dive into the heart of innovation and join this esteemed team of IT experts, where you'll play a pivotal role in delivering unparalleled support services to valued clients and partners. From managing tickets with finesse to seamlessly integrating with the internal systems, your contribution will be the driving force behind their continued success.

In this role, you’ll work towards your Level 3 Information Communication Technician apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits
- Create and take ownership of tickets and be responsible for allocated work
- Communicate effectively with customers via telephone and maintain excellent written job-notes throughout
- Adhere to and contribute toward company processes and procedures
- Manage your workload, whilst meeting and exceeding KPIs and targets
- Carry out Project Engineering works when required by Professional Services
- Provide support to all other areas of the business where required

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday 8:30 AM - 5:30 PM
- £15,000 Per annum
- 30 days annual leave including Bank Holidays, 1 extra day per year of service for up to 5 years.
- Regular social events
- Salary review upon successful completion of the apprenticeship
- Company laptop and charging dock

**Desired Qualities, Skills and Knowledge**:

- Avid problem solver
- A driver is required for this role due to the nature of the position
- Self-motivated
- Passion for IT
- Have the ability to multitask
- Resilient and able to work under pressure
- Grade 4/C in GCSE English and Maths or Level 2 equivalent

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Staffordshire

Postcode
- ST18 0BF

Programme
- ICT Support Technician - Level 3

Salary
- £15,000.00

Reference
- J-010276