Front of House Staff

2 weeks ago

Bromsgrove, United Kingdom Casa Med Tapas Bar & Lounge Full time

**FRONT OF HOUSE TEAM MEMBER**

We are recruiting for a FOH team member for our busy, positive and vibrant tapas restaurant.

We are a family ran business with a reputation for serving up delicious food and excellent customer service. Our mantra at Casa is to serve up tapas and good times only.

**We are looking for someone to join our team in preparation of a busy summer season.**

As part of the FOH the work will be varied. You will be expected to greet customers as they arrive at the restaurant or bar, take orders, make drinks, give advice on what to choose from the menu, educate the customers on how to order tapas, deal with payments, clean tables and much more

**Key Responsibilities**
- Greeting and seating customers
- Maintaining excellent customer service at all times
- Delivering the best customer experience at all times
- Taking food and drink orders
- Educating customers on the menu and how to order
- Creating an inviting and relaxing atmosphere throughout service
- Creating a positive working environment
- General housekeeping

**Key Skills & attributes required**
- _**Excellent communication**_ skills
- _**Confidence**_ and enthusiasm
- Articulate
- Ability to work at a _**fast pace**_
- Ability to _**work under pressure**_
- Organisation and _**speed**_
- Observation and _**awareness **_skills
- _**Positive attitude**_ to work
- _**Adaptability**_ in the workplace

**THE NITTY GRITTY**

You’ll be expected to work unsociable hours such as late nights and weekends. The working environment can be both brilliant and tough at the same time. Some people will thrive in the busy atmosphere of a restaurant, while the pressure to keep customers happy can be both a challenge and a daunting prospect. You'll also be expected to be on your feet all day, so it's not for those who prefer sitting behind a desk.

If you're a people person, you'll enjoy this job as you'll be dealing with customers all day - although some will be difficult and will test your patience. The best team members can keep calm and collected while sorting out the problem.
- Be available to work weekends and some weekdays
- Be available to work over the summer
- Live locally and be able to get home safely after a late finish (11pm / midnight)
- Be confident, outgoing and happy to talk to new people
- Be a team player, enthusiastic and bring a positive approach to work

**Employee benefits**:

- Staff outings / team building days
- Staff discounts
- Tips

**Job Types**: Part-time, Permanent

Expected hours: 6 - 18 per week

**Benefits**:

- Employee discount

Day range:

- Every weekend
- Monday to Friday
- Weekend availability

Shift:

- 10 hour shift
- 8 hour shift

Application question(s):

- Are you able to work evenings during the week night and weekends?
- Are you able to get home safely after a late finish at approximately 11pm / midnight?
- Why would you like to work at Casa Med?
- Will you be available to work over this summer 2024?
- Do you have any holidays booked over this summer? Please let us know the dates / time off needed.

Licence/Certification:

- Driving Licence (preferred)

**Location**:

- Bromsgrove (required)

Work Location: In person

Reference ID: FOH Team Member

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