Customer Service Co-ordinator
7 days ago
**This position is shift work including evening and weekends, based in our office in Witham, Essex.**
Our business offers 24/7 emergency defect cover on behalf of our clients, within new build properties. As a Customer Service Co-Ordinator (Out of Hours) you will be responsible for always providing a friendly and professional service to clients and customers.
Building strong relationships with the clients and customers is important so excellent communication skills are key.
**Duties**
- Answering the telephones in a polite and professional manner at all times and message taking where necessary.
- Diagnosing emergency calls to assess if an out of hours appointment is required.
- Communicating with homeowners and keeping them updated on progress of their works.
- Liaising with subcontractors and booking appointments for them to attend to emergencies.
- Contacting homeowners to confirm daily defect works have been completed to a satisfactory conclusion and closing the job on the internal system.
- Producing reports for clients on outstanding works and informing them of any out of hours defects that arise.
- Assisting the day team with any administrative duties.
- Sourcing new trades to add to the subcontractor database.
- Producing weekly reports to send to clients.
- Ensuring timelines set by clients are met and notifying them of any delays.
- Updating client records such as new plot registrations onto the internal system.
- Being proactive with works to be booked in but also reactive with emergencies that may arise.
- Conducting a detailed handover at the end of each shift so that your colleagues can continue to progress and conclude works.
**Qualifications & Experience**
Although no formal qualifications are required, a customer service or building industry background would be preferable although not essential.
Excellent communication skills, both spoken and written is a must.
Able to work well on their own (lone working overnight is part of the shift pattern) or as part of a team.
Good IT skills and knowledge of Microsoft Word, Excel & Outlook is essential - full training will be provided on our internal system.
**Job Types**: Full-time, Permanent
**Salary**: From £11.00 per hour
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
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