Administrator

6 months ago


Hemel Hempstead, United Kingdom PrimaryCareCareers Full time

**About the Role**:

- Appointment booking - arranging assessments for and on behalf of clinicians.
- Confident use of all Microsoft packages, especially Word/Excel and Outlook, as well as possessing a high level of computer literacy to enable you to learn and understand the various systems used by HertsOne, previous use of the clinical system Emis is useful.
- Correspondence - you will have the ability to produce letters and reports to the highest standard. Medical terminology would be advantageous, however onsite training will be available.

The role will also cover:

- Confirmation of service user bookings and complete all postal tasks where necessary
- You will be a first point of contact for the service user or carer / relative, establishing the nature of the enquiry
- Answer incoming telephone calls and direct them to appropriate clinician/practitioner within the service
- File and store forms and paperwork in relevant files on the clinical system/ shared drive
- Provide annual leave cover for colleagues.

Essential criteria:

- Good level of education (Including GCSE English)
- Good level of numeracy
- NVQ 3 or equivalent experience or willing to work towards this qualification
- Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
- Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work
- The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales.

**About Us**:
HertsOne Ltd is a GP Federation, we provide services across primary care within South and West Hertfordshire.

We are a small dynamic flexible team who share a passion to improve and deliver joined up healthcare at primary care level to all our patients across South & West Herts.

**Disclosure and Barring Service Check


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